CHRISTIANNE DEPATIS
Manager
Flagstaff,AZ
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Manager
Mike & Ronda's
Flagstaff, AZ
01.2022 - Current
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Bartender
John's Main Event
Burlington, WI
11.2017 - 09.2021
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Obtained cash bank and stocked service bar to prepare for operation.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Manager
Capri Di Nuovo
West Allis, WI
02.2014 - 11.2017
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Carefully interviewed, selected, trained, and supervised staff.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Motivated staff to perform at peak efficiency and quality.
- Assisted in development and implementation of new menus to offer variety and options to customers.
Bartender
Starlite lanes
Flagstaff, AZ
02.2024 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Guide
Grand Classrooms
Flagstaff, AZ
02.2021 - Current
- Built personal relationships with guests to promote positive experiences.
- Delivered timely and accurate updates to tour coordinator regarding tour progress.
- Demonstrated superior professionalism while interacting with customers and vendors.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Guided groups of up to 13 people on scheduled tours.
Guide, Warehouse, Orientation Specialist
Arizona Raft Adventures
Flagstaff, AZ
03.2023 - 09.2023
- Lead groups of tourists on guided hikes, providing information about the local flora and fauna.
- Ensure safety of participants by inspecting gear, assessing risks, and teaching safety protocols.
- Provide advice to customers on appropriate clothing and equipment for their adventure tour.
- Answer questions from guests regarding history, geography, culture and customs of the area visited.
- Conduct pre-tour briefings with customers to inform them of itinerary details and emergency procedures.
- Communicate effectively with customers throughout the tour offering encouragement when necessary.
- Pack necessities, including food, for 8 to 14 day river trips
Education
Certificate - Coconino County Food Backcountry Certification
Coconino County
Flagstaff, AZ07.2022
Certificate - Wilderness First Responder
National Outdoor Leadership School
Flagstaff04.2022
Associate of Science - Hospitality Management
Gateway Technical Collage
Kenosha, WI05.2012
Skills
- Emergency Response Training
- Safety Procedures
- Group Leadership
- Adaptability and Flexibility
- Interpersonal Skills
- Locale Research
- Excellent Judgment
- Time Management
- Teamwork and Collaboration
- Calm Under Pressure
- Strategic Planning
- Complex Problem Solving
- Energetic and Enthusiastic
- Engaging Personality
Timeline
Bartender
Starlite lanes
02.2024 - Current
Guide, Warehouse, Orientation Specialist
Arizona Raft Adventures
03.2023 - 09.2023
Manager
Mike & Ronda's
01.2022 - Current
Guide
Grand Classrooms
02.2021 - Current
Bartender
John's Main Event
11.2017 - 09.2021
Manager
Capri Di Nuovo
02.2014 - 11.2017
Certificate - Coconino County Food Backcountry Certification
Coconino County
Certificate - Wilderness First Responder
National Outdoor Leadership School
Associate of Science - Hospitality Management
Gateway Technical Collage