Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Christianne Edgard

Drexel Hill,PA

Summary

2+ years' experience working as a customer service representative, hard-working attitude, self-motivated with high organizational and interpersonal relationship skills Possess excellent data management skills, sound knowledge of all office equipment, and excellent telephone etiquette with good communication skills Excel at coordinating the movement of personnel and supplies in dangerous areas Fluent in French and Haitian Creole languages including speaking, reading, and writing.

Pragmatic Automated Logistical Specialist with extensive knowledge of warehouse functions for military equipment management. Thorough and aware of potential errors in accounting records, making necessary corrections through all levels of documentation. Calm yet ready supervisor of lethal, sensitive, and life-dependent supplies with careful execution of extreme security protocol.

Overview

7
7
years of professional experience

Work History

Automated Logistical Specialist, 92A

U.S National Guard Reserve
07.2020 - Current
  • Serve and Honorable discharge from Active Duty as Logistic Specialist for 300 days.
  • Responsible for supervising and performing management or warehouse functions to maintain equipment records and parts
  • Maintaining and creating stock records, inventory records, material control, accounting, and supply reports
  • Collaborated with cross-functional teams to streamline warehouse processes, resulting in 25% decrease in order processing time and improving overall shipment accuracy by 10%
  • Managed logistics operations for battalion of over 500 personnel during deployment, ensuring timely delivery of critical supplies and equipment with accuracy rate of 95%.
  • Established operations procedures and complied with military policies.
  • Organized material distribution and transportation logistics by executive direction.
  • Completed reports on staff and material availability, storage space, supply relocation, and warehouse rejections. Developed and sent status statements.
  • Completed work orders and recorded supply readiness. Created and disbursed dispatch schedules to executive leaders and stakeholders.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Inspected work areas to keep them free of hazards and maintain proper function of safety equipment.

Front Desk Receptionist

Greenfield Senior Living Of Perkiomen Valley.
11.2021 - 05.2022
  • Greeted guests at the front desk and engaged in pleasant conversations while managing check-in process.
  • Welcomed customers with friendly greetings, answered general questions, gathered nature of visit, and directed them to specific offices.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone systems and transferred callers to appropriate department or staff member.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Completed all tasks in compliance with company policies and procedures.
  • Sorted and delivered mail and packages upon arrival to correct staff members and departments.
  • Compiled information from files and research to satisfy information requests.

Cashier & Customer Service Representative

Marshalls
08.2020 - 05.2022
  • Greet and welcome guests in person and on the phone, answer and direct inquiries to thedesignated department
  • Train new team members at the cash register and the service desk
  • Dealing with any inquiries or requests for information quickly and efficiently
  • Carrying out all administrative tasks given by the manager.

Cashier Team Lead

Target
06.2018 - 02.2020
  • Greeted customers entering the store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged, and displayed merchandise as required.
  • Assisted customers with returns, and refunds, and resolved transaction issues.
  • Learned duties for various positions and provided backup at key times.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Addressed customer needs and made product recommendations to increase sales.
  • Answered questions about store policies and addressed customer concerns.

Crew Team Member

Wendy's
11.2017 - 06.2018
  • Greeting in a professional manner any customers who come to the store
  • Prepared food and drink orders promptly, accurately, and according to exacting standards
  • Multitasking by flexibility, and fulfilling necessary roles
  • Crossed trains in at least three service positions
  • Provided quality products and service in a clean, safe, and fast-paced environment to each customer
  • Worked well with teammates and accepted coaching from the management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked front counter, drive-thru, and other areas.
  • Became familiar with products to answer questions and make suggestions.
  • Operated register to process payments and collect cash payments for order totals.
  • Assisted other team members in achieving goals.
  • Took orders, prepared meals, and collected payments.
  • Trained new employees by demonstrating tasks and coaching during daily activities.
  • Checked and restocked utensils and condiments in appropriate locations for guests.
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
  • Cleared trays and removed trash from tables before sanitizing surfaces.
  • Escalated problems or complaints to the relevant supervisor or manager for resolution.

Front Desk Receptionist

Norristown Recreation Center
01.2017 - 02.2017
  • Respond to phone calls from Resident family members or for administration purposes.
  • Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
  • Managed check-in and check-out processes for up to 100 guests per day with an accuracy rate of 98%, reducing wait times by 15%.
  • Managed the front office reception area by cleaning and organizing the desk and visitor lobby.
  • Maintenance a professional and welcoming manner for our residents as well as our guests., Answered phone calls, took messages, and passed on callers to the relevant person
  • Maintained logbooks, including sign-in/out logs, front desk expenditures, and calls received.
  • Picked up and sorted daily incoming correspondence and delivered sorted mail to addressees.
  • Maintained an organized and clean front office area to create a professional and welcoming environment for visitors and employees.
  • Managed the front office reception area by cleaning and organizing the desk and visitor lobby.

Education

Norristown Area High School
Norristown, PA
06.2019

Skills

  • ACTIVITIES & SKILL
  • Computer: Proficient in Microsoft Office including Word, Excel, and PowerPoint
  • Cultural Awareness
  • Self-Motivated
  • Critical Thinking
  • PPE Compliance
  • Dependable and Responsible
  • Teamwork and Collaboration
  • Attention to Detail
  • Good Telephone Etiquette
  • First Aid/CPR
  • Training and Development

Languages

French
Native or Bilingual

Timeline

Front Desk Receptionist

Greenfield Senior Living Of Perkiomen Valley.
11.2021 - 05.2022

Cashier & Customer Service Representative

Marshalls
08.2020 - 05.2022

Automated Logistical Specialist, 92A

U.S National Guard Reserve
07.2020 - Current

Cashier Team Lead

Target
06.2018 - 02.2020

Crew Team Member

Wendy's
11.2017 - 06.2018

Front Desk Receptionist

Norristown Recreation Center
01.2017 - 02.2017

Norristown Area High School

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Christianne Edgard