Christianne Gomez
Pittsburg,CA
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.
Overview
2015
2015
years of professional experience
Work History
Cashier Team Lead
Hanlees Hilltop Toyota
03.2013 - 03.2014
- Professionally answered phone inquiries
- Accurately entered client information into database
- Prepared documents in excel and powerpoint
- Interacted with all department staff and management
- Performed all other data as necessary
- Money handling experience
Andronicos Community Market
- Experience of Seafood and meat department
- Store set-up and window display for meat and seafood
- Maintained a clean environment
- In charge of opening and closing meat and seafood department
- Experience in deli department
- Knowledge of food preparation standard
- Slicer, fryer, oven, microwave and scale knowledge
- Knowledge of food safety requirements
- Provided outstanding customer service by greeting customers suggesting menu item efficiently making sandwiches, slicing meats and cheeses filled and maintained store displays and cases to ensure prompt service for walk-up customer
- Experience in floral department
- Watering, trimming, and taking care of health of flowered plants
- Reviewed quality and freshness of flowers and returned
- Received, verified, and stocked merchandise in specific temperature
- Experience in General Merchandise
- MAINTAINED ACCURATE inventory by maintaining regular stock and reordering products resulting in reduced stockouts and improve sales opportunities
- Implemented strategies to optimize stock rotation and prevent product damage, ensuring fresh merchandise on sales floor
- Utilized inventory management systems to track stock levels
- Created visual appealing displays utilizing color schemes and incorporating signage to enhance customer service engagement and drive sales
- Implemented seasonal and promotional plans to highlight key items and maximize sales potential
- Regularly updated store layout and product presentation to align with brand standards and current trends
- Developed comprehensive product knowledge across all merchandising categories, allowing for informed customer interactions and effective sales recommendations
- Identified customer needs and presented relevant product options to maximize sales opportunities
- Maintained a clean and organized sales floor by merchandising standards and restocking shelves as needed
- Adhered to company policies and procedures regarding pricing, inventory management and loss prevention
- Collaborated with team members to ensure smooth store operations and maintain a positive environment
- Led and coached a team of cashiers and courtesy clerks, ensuring consistent high quality customer interactions and achieve target sales
- Streamlined front end operations by managing cash flow and implementing procedures to minimize wait time
- Actively resolved customer service complaints addressed concerns promptly and implemented strategies to enhance customer service standards
- Ensured adherence to all company policies and procedures handling money and security protocols
- Effectively managed daily operations during assigned shifts including assigning tasks and resolving issues, including assigned tasks
- Operating handheld scanners and store systems to process orders efficiently
Customer Service Manager
Cactus Taqueria
01.2010 - 01.2013
- Excellent customer service communication under stressful situations
- Proven ability to handle pressure and work well
- Money handling experience
- Dedicated and dependable
Education
High School Diploma -
Richmond High School
Richmond, CA06-2010
Skills
- Customer service
- Teamwork and collaboration
- Friendly, positive attitude
- Critical Thinking
- Decision-making
- Training and mentoring
Accomplishments
- Supervised team of 72 staff members.
- Achieved 8 years Safety Champ Chairperson
- Recruited 4 successful new employees within one year.
- Trained and mentored 40 employees.
Languages
Spanish
Professional Working
Timeline
Cashier Team Lead
Hanlees Hilltop Toyota
03.2013 - 03.2014
Customer Service Manager
Cactus Taqueria
01.2010 - 01.2013
Andronicos Community Market
High School Diploma -
Richmond High School
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