Summary
Overview
Work History
Education
Skills
Timeline
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Christianne Lahart

Deltona,FL

Summary

Public Information Assistant / Specialist with background in public safety communications. Adept at handling high-pressure situations and providing clear instructions to emergency responders. Demonstrated ability to efficiently manage multiple emergency calls while maintaining composure and accuracy.

Overview

26
26
years of professional experience

Work History

Senior Public Safety Telecommunicator

Seminole County Sheriff's Office
05.2000 - Current
  • Utilized advanced mapping software to pinpoint caller locations rapidly, enabling faster response times from emergency personnel.
  • Collaborated with fellow telecommunicators to ensure seamless shift transitions and continuous coverage of emergency communications needs.
  • Facilitated coordination efforts among multiple agencies during large-scale incidents or natural disasters, ensuring a unified response strategy.
  • Adapted to evolving technology tools utilized in emergency communications, ensuring efficient and effective use of available resources during critical situations.
  • Stayed up-to-date on changes in local geography, policies, or procedures to provide consistently accurate assistance during emergency situations.
  • Enhanced emergency response times by efficiently prioritizing and dispatching appropriate resources.
  • Improved communication between first responders and the public by providing accurate information during emergencies.
  • Maintained a calm and professional demeanor while handling high-stress situations, ensuring effective responses to critical incidents.
  • Managed multiple calls simultaneously while maintaining focus on each caller''s needs and providing essential support throughout each situation.
  • Documented incident details accurately for use in investigations, legal proceedings, and future reference.
  • Established trust with distressed callers through empathetic listening skills and clear communication tactics, leading to more efficient resolution of crisis situations.
  • Supported law enforcement officers with timely and relevant information, contributing to successful outcomes in challenging situations.
  • Handled sensitive information with discretion while maintaining strict confidentiality protocols as required by law enforcement standards.
  • Assisted callers in emergency situations with appropriate information and support.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.

911 Dispatcher

Winter Springs Police Department
08.1999 - 05.2000
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
  • Dispatched and coordinated emergency services teams according to high-priority calls.
  • Read system maps and caller information, and documented details in system.
  • Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
  • Answered calls from automatic routing system and took basic information from callers.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Served as an integral member of the emergency communications team, consistently demonstrating professionalism and dedication to public safety.
  • Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
  • Enhanced emergency response times by effectively prioritizing incoming calls and dispatching appropriate resources.
  • Streamlined communication between first responders and callers by maintaining clear, concise, and accurate information sharing.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
  • Maintained up-to-date knowledge of local geography and jurisdiction boundaries to ensure accurate dispatching of emergency services personnel.
  • Consistently met or exceeded departmental standards for call handling time, contributing to an optimized emergency response system.
  • Reduced errors in dispatch process by meticulously documenting call details and resource allocation.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Contributed to public safety initiatives by accurately relaying critical information regarding potential threats or hazards during emergencies.
  • Supported emotional well-being of callers, providing reassurance and instructions until help arrived.
  • Maintained high levels of caller satisfaction, providing calm and clear instructions during stressful situations.
  • Enhanced community safety by efficiently dispatching emergency services to incidents based on priority and location.
  • Facilitated seamless communication between law enforcement, fire, and medical services during critical incidents.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Assisted callers in emergency situations with appropriate information and support.

Education

Associate of Science - Law Enforcement

Seminole State College of Florida
Sanford, FL
06-2000

Skills

  • Adept at working in a fast paced environment
  • Able to work independently with little supervision
  • Familiar with microsoft word, outlook and sharepoint
  • Skilled in effective oral and written communications

Timeline

Senior Public Safety Telecommunicator

Seminole County Sheriff's Office
05.2000 - Current

911 Dispatcher

Winter Springs Police Department
08.1999 - 05.2000

Associate of Science - Law Enforcement

Seminole State College of Florida

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Christianne Lahart