Christianne Morgan
7893 Merchants Way,FL
Summary
Detail-oriented Nursing Assistant with 10 years of healthcare experience. Personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients, and family to provide continuous top-quality care and education.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Health Administrator Clerk
NAS Jax Navy Hosptital
Jacksonville, FL
10.2021 - Current
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
- Offered office-wide software support and training, troubleshooting issues, and optimizing usage.
- Proofread and edited professional business documents prior to release and request for approval.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Produced highly accurate internal and external letters and memoranda.
- Created a welcoming environment for customers by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- book and make appointments for patients
Certified Medication Technician
Discovery Village At Deerwood
Jacksonville, FL
03.2021 - Current
- Reviewed patient progress to document effects of any prescribed medication.
- Explained treatment procedures, medications and diets to inform patient and patient's family of care and progress.
- Turned and repositioned patients to prevent bedsores.
- Obtained client medical history, including medication information, symptoms and allergies.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Assisted coworkers in switch from relias to quickmar and completed subsequent training sessions in 30 days
Home Health Care Aide
A Care Connection
Jacksonville, FL
03.2021 - Current
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Assisted disabled clients in any way necessary to facilitate independence and well-being.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Maintained clean, safe and well-organized patient environment.
Scheduling Coordinator
FEINGOLD NURSING SERVICES
Lake Worth, FL
07.2016 - 02.2021
- Maintaining patients' records regarding care, progress or related problems to report or discuss with registered nurse or other professional staff in timely manner Preparing meals and providing assistance with feeding while taking into account dietary restrictions as well as giving prescribed medication at scheduled times.
- Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep informed of changes.
- Gathered employee data to develop monthly work schedules, enabling proper staffing for all departments for each shift.
- Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
- Developed weekly production status reports for supervisor and manager.
- Checked prices and calculated totals for accurate invoice processing.
- Conferred with managers, sales teams and engineering personnel to revise plans and achieve demanding targets.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Handled travel arrangements for 200-person staff and processed all trip expenses
ENVIROMENTAL SERVICE TECHNICIAN/HOUSEKEEPER
BETHESDA WEST HOSPITAL
Boynton Beach, FL
09.2014 - 06.2016
- Maintained 30 hospital rooms and area dirt free and hygienic.
- Maintained clean, sanitize and disinfect bathroom areas and replenished paper, soap supplies and drinking fountains.
- Cleaned whiteboard, eraser and whiteboard trays and refilled as per requirement. Collected and removed trash and recyclables.
- Trained customer employees and managers on machine use and maintenance.
- Performed maintenance duties and safely handled chemicals and solutions .
- Reduced average cleaning time per room from to 15 to 20 minutes by 30 rooms
HOUSEKEEPER/LAUNDRY
WOODLANDS CARE CENTER NURSING HOME
Gainesville, FL
09.2012 - 06.2013
- Removed waste paper and other trash from premises to designated area.
- Kept building entryway glass clean and polished for professional presentation.
- Verified cleanliness and organization of storage areas and carts.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Sweep, mop, scrub, dust, wax and polish furniture, windows, floors, walls, furnishings, equipment, and hardware Clean and disinfect washrooms, laboratories, and bedrooms.
- Move equipment and furniture Remove soiled dressings and supplies Keep bathroom supplied with paper, towels, and soap.
- Documented and reported all necessary facility and building repairs observed
CUSTOMER SERVICE REPRESENTATIVE/CASHIER ASSISTANT
PIZZA HUT
Wellington, FL
06.2010 - 08.2012
- Leveraged sales expertise to promote Pizza HUT and capitalize on up sell opportunities.
- Educated customers on promotions to enhance sales.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Take menu orders
- Cash out customer
- Evaluated account and service histories to identify trends, using data to mitigate future issues
NURSING ASSISTANT (Externship)
DARCY HALL
West Palm Beach, FL
12.2011 - 12.2011
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Maintained patient stability by checking vital signs and weight, testing urine and recording intake and outtake information.
- Administered medications or treatments such as catheterizations, suppositories, enemas and douches, as directed by nurse or physician.
- Managed team of 200 employees, overseeing hiring, training, and professional growth of employees
MEDICAL ASSISTANT/FRONT DESK
FAMILY WELLNESS CHIROPRACTIC CENTER
Lake Worth, FL
05.2011 - 08.2011
- Scheduled, rescheduled and handled cancelled appointments for patients.
- Completed clerical duties and tasks for clinic administration.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Account receivable and Account payable
- X-Ray Developer, Medisoft Word Processing, Acknowledgement of Anatomy, Physiology and Terminology.
MEDICAL BILLER & CODER (EXTERNSHIP)
PEDIATRIC NEUROLOGIST OF PALM BEACH
Loxahatchee Groves, FL
03.2011 - 04.2011
- Posted Payments, E/M, HCPCS coding system, CPT & ICD-9 Coding. Accurately scanned patient information, Accounts Receivable, Entered Charges and data entry. Set up patient charts and accounts.
- Ability to complete Billing claim forms CMS-1500 and UB-04 Processed insurance claims and medical billing and collections.
- Trained in understanding steps for treatment and pre-authorization. Knowledge of Anatomy &Physiology-Medical Terminology, MediSoft, Lytec, MediNotes, and Innovations Software. Scheduled appointment. Provided outstanding customer service.
- Posted payments and collections on regular basis.
- Transferred balances to correct payers.
- Scheduled patients in Medical Manager System.
- Complied with all HIPAA Privacy and Security Regulations to protect patients' medical records and information.
- Prepared billing statements for patients and verified correct diagnostic coding
MEDICAL INSURANCE VERIFIER
PALMS WEST HOSPITAL
Loxahatchee Groves, FL
02.2005 - 05.2010
- Admitting patients Accurately verified insurance.
- Provided administrative support to office including but not limited to filing papers, faxing, making copies and answering busy phones.
- Verified all patient demographic information when registering for services.
- Completed skilled administrative work to support all office staff and operational requirements.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed team of 400 employees, overseeing hiring, training, and professional growth of employees
Education
Associate of Arts - Information Technology
St. Leo University
St. Leo FL04.2023
Diploma - Computer Networking
Florida Career College -West Palm Beach
West Palm Beach, FL04.2021
Diploma - Diploma in Business of Administration
Florida Career College-West Palm Beach
West Palm Beach, FL08.2020
Diploma - Medical Billing And Coding
Southeastern College/keiser
West Palm Beach, FL04.2012
Diploma - Diploma in Nursing Assistant/Home Health
T&T Nursing Academy
West Palm Beach, FL12.2011
Skills
- Patient-focused care
- Tube feedings and medications familiarity
- Responding to emergencies
- Transporting patients
- Ceu’s HIPPA certified OSHA certified, HIV/aids certified, BLS for healthcare providers certified, Medisoft Word Processing, Acknowledgement of Anatomy, Physiology, Terminology, and Medical Insurance Verifier
- Dementia and Alzheimer's knowledge
- Used Microsoft Excel to develop inventory tracking spreadsheets
- Bookkeeping
- Microsoft Word Processing
- X-Ray Film Developer and Processor
- Insulin Injection Administration
- Medication Stock Maintenance
- CHCS
- AHLTA
- LYTECH
Websites
Accomplishments
- Supervised team of 10 staff members.
- Employee of the month four times in a row
Certification
- Certified Nurse Assistant (CNA)
- Medical Coding and Billing Specialist
- Business of Administration
- CMT - Certified Medication Technician
- CMA - Certified Medication Aide
- HIPPA
- Cyber Awareness
Timeline
Health Administrator Clerk
NAS Jax Navy Hosptital
10.2021 - Current
Certified Medication Technician
Discovery Village At Deerwood
03.2021 - Current
Home Health Care Aide
A Care Connection
03.2021 - Current
Scheduling Coordinator
FEINGOLD NURSING SERVICES
07.2016 - 02.2021
ENVIROMENTAL SERVICE TECHNICIAN/HOUSEKEEPER
BETHESDA WEST HOSPITAL
09.2014 - 06.2016
HOUSEKEEPER/LAUNDRY
WOODLANDS CARE CENTER NURSING HOME
09.2012 - 06.2013
NURSING ASSISTANT (Externship)
DARCY HALL
12.2011 - 12.2011
MEDICAL ASSISTANT/FRONT DESK
FAMILY WELLNESS CHIROPRACTIC CENTER
05.2011 - 08.2011
MEDICAL BILLER & CODER (EXTERNSHIP)
PEDIATRIC NEUROLOGIST OF PALM BEACH
03.2011 - 04.2011
CUSTOMER SERVICE REPRESENTATIVE/CASHIER ASSISTANT
PIZZA HUT
06.2010 - 08.2012
MEDICAL INSURANCE VERIFIER
PALMS WEST HOSPITAL
02.2005 - 05.2010
Associate of Arts - Information Technology
St. Leo University
Diploma - Computer Networking
Florida Career College -West Palm Beach
Diploma - Diploma in Business of Administration
Florida Career College-West Palm Beach
Diploma - Medical Billing And Coding
Southeastern College/keiser
Diploma - Diploma in Nursing Assistant/Home Health
T&T Nursing Academy
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