Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christianne Thompson

Fort Myers,FL

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Accounts Receivable industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience

Work History

Medical Customer Service Representative

Lee Health
02.2024 - 08.2024
  • Managed high call volume with professionalism and empathy, ensuring timely resolution of customer concerns.
  • Enhanced patient satisfaction by addressing inquiries and resolving issues related to medical appointments, billing, and insurance.
  • Handled sensitive patient information with confidentiality, adhering to HIPAA regulations at all times.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.

Senior Collections Representative

Fox Collection Center
02.2021 - 01.2024
  • Managed a high volume of accounts efficiently by prioritizing tasks based on risk levels and collection potential.
  • Leveraged strong communication skills when corresponding with customers, resulting in higher payment commitment rates.
  • Provided exceptional customer service by empathizing with clients'' financial situations, offering flexible payment solutions while still adhering to company policies.
  • Resolved disputes diplomatically through skillful negotiations, preserving positive client relations while securing payments owed.
  • Worked in call center environment handling manual and automatically dialed outbound calls.

Accounts Receivable Analyst

Best Choice Roofing
03.2020 - 02.2021
  • Reduced collection time for outstanding invoices by closely monitoring aged accounts and maintaining frequent communication with clients.
  • Performed thorough account reconciliations to locate discrepancies and ensure accuracy in company records, avoiding costly errors down the line.
  • Contacted internal and external customers to obtain documentation to support invoices and claims.
  • Mitigated disputes over invoices by liaising between internal departments and clients, ensuring clear communication and swift resolution of issues.
  • Posted cash receipts to customer accounts to maintain current and accurate account balances.
  • Negotiated favorable payment terms with clients experiencing financial difficulties, preserving valuable business relationships while safeguarding company interests.

Education

Communications

Baltimore Community College
Baltimore, MD

High School Diploma -

The Catholic High School of Baltimore
Baltimore, Maryland

Certification - Certification - Animal Medical Assistant

Harford Community College
Bel Air, MD
05.2012

Skills

  • Appointment Scheduling Expertise
  • Patient Registration
  • Payment Negotiations
  • Accounts Receivable Software
  • Conflict resolution techniques
  • Call Routing
  • Telephone Etiquette Mastery
  • Problem-Solving
  • Multitasking and Organization
  • HIPAA Compliance
  • Call center experience
  • Debt Negotiation

Timeline

Medical Customer Service Representative

Lee Health
02.2024 - 08.2024

Senior Collections Representative

Fox Collection Center
02.2021 - 01.2024

Accounts Receivable Analyst

Best Choice Roofing
03.2020 - 02.2021

Communications

Baltimore Community College

High School Diploma -

The Catholic High School of Baltimore

Certification - Certification - Animal Medical Assistant

Harford Community College

Similar Profiles

CREATE PROFILE
Christianne Thompson