Christian Nnaemeka Emmanuel

Trade Assistant & Sales Manager
Emma Osuagwu & Sons Ltd.
Owerri, Imo State, Nigeria | January 2010 – January 2020

Achievements:

• Successfully managed and increased sales by 15% over the past two years through creative marketing strategies and personalized customer service.
• Improved operational efficiency by reorganizing inventory management, reducing downtime in tire replacement services by 20%.
• Introduced new techniques for customer engagement, leading to a 25% increase in customer retention and positive reviews.

Responsibilities:

• Assisted in overseeing daily operations of the car and truck tire business, ensuring smooth coordination between sales, tire fitting, and customer service.
• Managed and trained sales staff, providing guidance on customer interaction, tire specifications, and upselling techniques.
• Actively participated in tire sales and customer service, offering personalized recommendations based on vehicle requirements and customer preferences.
• Performed hands-on tire fitting and maintenance, including mounting tires on rims, balancing, and ensuring proper installation for customer safety.
• Handled inventory tracking, ordering supplies, and ensuring a steady stock of popular tire brands and sizes.
• Maintained customer records and followed up on service satisfaction, fostering strong relationships with both new and returning clients.
• Demonstrated creativity in problem-solving, marketing, and adapting quickly to new challenges and technologies in the automotive industry.

Key Skills:

• Fast learner with the ability to adapt to new tasks and responsibilities quickly.
• Strong communication and customer service skills, with a focus on understanding and meeting customer needs.
• Hands-on experience in tire installation and repair.
• Team leadership and staff management experience.
• Proficient in inventory management and business operations.