Christiano Khan
West Palm Beach,FL
Summary
With a proven track record at CBM Holdings, I excel in property management and staff supervision, enhancing estate security and luxury service standards. My leadership fosters team collaboration and problem-solving, achieving high customer satisfaction. Skilled in emergency preparedness and vendor supervision, I consistently deliver excellence in complex environments.
Overview
12
12
years of professional experience
Work History
Estate Manager
CBM Holdings
02.2022 - Current
- Oversaw daily operations of the estate, maintaining a well-organized environment conducive to comfort and productivity.
- Maintained utmost discretion when dealing with sensitive information related to clients'' personal lives or business matters.
- Established strong relationships with vendors and contractors, resulting in improved service quality for the estate.
- Conducted regular property inspections, identifying potential issues and arranging appropriate solutions promptly.
- Hired and managed groundskeepers and custodial staff ensuring professional and welcoming atmosphere.
- Created detailed inventories of valuable assets within the estate, ensuring accurate recordkeeping for insurance purposes.
- Developed customized security protocols, safeguarding the privacy and safety of residents and guests.
- Negotiated favorable contracts with suppliers and service providers, securing high-quality goods at competitive prices.
- Implemented sustainable landscaping practices, promoting environmental responsibility while reducing upkeep costs.
- Coordinated seamless transition during seasonal relocations between multiple properties under my management.
- Collaborated with architects and designers during construction projects to ensure alignment with aesthetic vision and functionality requirements of the residence.
- Verified facilities fell within applicable codes and safety regulations through thorough inspections and regular maintenance.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Mentored estate staff members in best practices, fostering a collaborative work atmosphere focused on excellence in service delivery.
- Oversaw building and maintenance of outdoor facilities such as picnic areas, playgrounds, exercise facilities and pools.
Assistant Facility Manager
Boise Centre
09.2018 - 12.2022
- Assisted in budget development and financial tracking, contributing to cost-effective management of the facility.
- Streamlined work order processing systems which led to faster resolution times for maintenance and repair requests.
- Oversaw security measures within the facilities, coordinating with local law enforcement as necessary to ensure a safe working environment for all occupants.
- Coordinated with vendors and contractors to secure high-quality services at competitive prices, optimizing facility expenses.
- Conducted regular staff training sessions on safety protocols and best practices, promoting a culture of accountability and awareness within the team.
- Developed comprehensive emergency response plans, increasing preparedness for potential incidents or natural disasters.
- Managed maintenance tasks for optimal building performance, ensuring timely completion of repairs and upgrades.
- Improved facility efficiency by implementing streamlined processes and procedures for daily operations.
- Collaborated with cross-functional teams to address facility needs, fostering effective communication among staff members.
- Managed vendor relations by negotiating contracts and monitoring performance metrics, leading to improved service quality across multiple areas of facility management.
- Ensured compliance with federal, state, and local regulations pertaining to property management by staying current on relevant laws, codes, or ordinances that impacted the facilities under my purview.
- Implemented energy-saving initiatives, resulting in reduced utility costs while maintaining a comfortable environment for occupants.
- Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Supervised staff of 8 in day-to-day activities.
- Conducted inspections of facility grounds, external structure, systems and equipment.
- Monitored electricity, gas and water systems for proper function to minimize costs.
Maintenance Supervisor
Matrix Residential
07.2012 - 08.2018
- Coordinated preventative maintenance schedules, verifying equipment safety and function.
- Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
- Supervised 5 employees and scheduled shifts.
- Supervised a team of technicians, providing guidance on complex repair tasks and fostering professional development opportunities.
- Managed inventories of spare parts and tools to ensure the availability of necessary resources for timely repairs.
- Tracked and managed department costs for good budget adherence.
- Negotiated contracts with vendors for cost-effective materials procurement.
- Fostered a positive work environment that led to high employee morale and retention rates, while consistently meeting performance expectations.
- Increased productivity by reducing downtime, budgeting effectively, allocating tasks, and maintaining high standards of safety and work quality.
- Reduced downtime by quickly diagnosing and repairing issues with machinery, electrical systems, and facility infrastructure.
- Established and documented protocols for preventive maintenance procedures, decreasing equipment issues, and reducing downtime.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Enhanced safety standards through regular staff training sessions, hazard assessments, and ensuring compliance with OSHA regulations.
- Conducted regular performance evaluations of maintenance staff to identify strengths, areas for improvement, and opportunities for growth within the organization.
- Kept track of equipment, inventories, and system upgrades in order to prepare and present detailed reports to upper management.
- Mentored junior technicians through hands-on training, fostering a culture of teamwork and knowledge sharing within the maintenance department.
- Assisted in the planning and execution of facility expansions, ensuring proper installation of new equipment and seamless integration with existing systems.
- Scheduled and oversaw maintenance, repair and installation activities.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Utilized proper tools and materials to adhere to safety guidelines.
- Created and maintained daily and weekly reports for upper management.
- Managed efficient teams of up to Number employees.
- Reviewed and studied blueprints to double-check installation and implementation project requirements.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
Education
Bachelor Of Science - Engineering
Universal Technical Institute
Orlando, FL06.2012
Skills
- Staff Supervision and Training
- Guest Services
- Property Management
- Luxury Service Standards
- Maintenance Scheduling
- Emergency Preparedness
- Staff Oversight
- Vendor supervision
- Garden and Landscape Management
- Estate Security
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Critical Thinking
- Excellent Communication
- Team Collaboration
Timeline
Estate Manager
CBM Holdings
02.2022 - Current
Assistant Facility Manager
Boise Centre
09.2018 - 12.2022
Maintenance Supervisor
Matrix Residential
07.2012 - 08.2018
Bachelor Of Science - Engineering
Universal Technical Institute
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