Christian Martinez
Chico,California
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
Overview
12
12
years of professional experience
Work History
Driver
J.B. Hunt
Oroville, CA
03.2021 - Current
- Coordinated efficient routes to avoid delays and optimize schedules.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Answered, scheduled and responded to reservation calls at specific times and locations.
Mixing Plant Operator
Conquest Completion Services
Midland, TX
02.2018 - 04.2020
- Conducted safety inspections and followed safety rules and procedures.
- Developed deep understanding of regulatory requirements concerning quality, reporting standards, emergency notifications, permit renewals and inspections.
Area Manager of Operations
Prestige Maintenance USA
Fort Worth, TX
07.2017 - 10.2017
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Store Manager of Operations
GNC Live Well
Orange City, FL
10.2016 - 07.2017
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Assistant Store Manager
Advance Auto
Leesburg, FL
05.2016 - 10.2016
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Facilities Management Administrative Support Specialist
Halliburton
Shreveport, LA
10.2014 - 09.2015
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Asset Protection Specialist
WAL-MART
Valdosta, GA
03.2012 - 06.2014
- Led physical security and safety culture through training and by promoting safe and secure standards.
- Wrote reports for internal and external crime, burglary or theft.
- Contacted local authorities and apprehended shoplifters.
- Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
- Represented Wal-Mart in court proceedings and investigations.
- Reduced shrink from approximately $300,00 down to $100,00 through thorough training of loss prevention staff and meticulous reviews of company documents.
Customer Service Manager
WAL-MART
Valdosta, GA
11.2010 - 03.2012
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Assembler /Stockman/Sales Associate Specialist
WAL-MART
Valdosta, GA
08.2008 - 11.2010
- Greeted customers and helped with product questions, selections and purchases.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
Education
Associate of Applied Science - Occupational Studies
Butte College
Oroville, CA01.2023
Associate of Applied Science - Marketing Management And Research
Wiregrass Georgia Technical College
Valdosta, GA09.2010
Skills
- Administrative Support
- Logistics Coordination
- Log Keeping
- Violations and Infractions
- Incident Investigation
- Government Regulations
- Legal Compliance
- Paperwork Preparation
- Audit Documentation
- Relationship Management
- Injury Investigations
- Privacy and Confidentiality
Accomplishments
- Exceeding company expectations in every category bringing them from the lowest to highest producing stores in the market.
- Supervised team of 30 plus staff members.
- Handled very delicate and difficult situations throughout my career in a highly professional productive calm manner.
Timeline
Driver
J.B. Hunt
03.2021 - Current
Mixing Plant Operator
Conquest Completion Services
02.2018 - 04.2020
Area Manager of Operations
Prestige Maintenance USA
07.2017 - 10.2017
Store Manager of Operations
GNC Live Well
10.2016 - 07.2017
Assistant Store Manager
Advance Auto
05.2016 - 10.2016
Facilities Management Administrative Support Specialist
Halliburton
10.2014 - 09.2015
Asset Protection Specialist
WAL-MART
03.2012 - 06.2014
Customer Service Manager
WAL-MART
11.2010 - 03.2012
Assembler /Stockman/Sales Associate Specialist
WAL-MART
08.2008 - 11.2010
Associate of Applied Science - Occupational Studies
Butte College
Associate of Applied Science - Marketing Management And Research
Wiregrass Georgia Technical College
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