Christian Victoria Sue Berry
Findlay,OH
Summary
Delivers consistent and professional work for every assignment. Offers 15+ years in customer service industry environments and top-notch abilities with proven competence. Updating accounts and resolving complaints. Documenting all transactions thoroughly to keep records accurate. Tireless in meeting customer needs. Energetic customer service professional bringing solid back ground in stressful environments and exceptional attention to detail. Preserve and boost company revenue with strong sales skills and careful investigations of complaints. Manage calls effectively to maximize productivity. Reliable and punctual and able to handle fast- paced work. Proven willingness to take on any task to support the team and help the business succeed. Offers strong management and communication abilities.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Dispatcher Office Assistant
Findlay City Schools
Findlay, Ohio
05.2025 - Current
- Managed daily scheduling for transportation services within the school district.
- Coordinated communication between drivers, school staff, and parents effectively.
- Assisted in maintaining accurate records of student transportation requests.
- Facilitated the distribution of route information to drivers and relevant personnel.
- Supported emergency response efforts by relaying critical information promptly.
- Organized paperwork related to transportation logistics and student safety protocols.
- Monitored vehicle readiness and reported maintenance needs to appropriate staff.
- Created daily logs of dispatched vehicles and personnel.
Executive Administrative Operations Assistant
Lariche Chevrolet Cadillac
Findlay, OH
05.2019 - Current
- Prepared invoices and drafted memos for executives.
- Relayed messages, retrieved reports and printed documents for co-workers to assist with office workflow.
- Reviewed incoming reports, applications and memos to determine workplace priorities.
- Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
- Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
- Filtered important calls and spam calls to help executives prioritize specific clients and expedite daily operations.
- Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
- Coordinated multiple schedules using online calendaring system.
- Delivered optimal administrative, customer service and case management support.
- Updated and implemented administrative and executive support policy changes and monitored effects.
State Tested Nursing Assistant
Mennonite Memorial Home
Bluffton, OH
08.2015 - Current
- Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Performed light cleaning duties by emptying wastebaskets, sweeping, mopping and sanitizing surfaces.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Organized games and other activities to engage clients and offer mental stimulation.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Recorded patient conditions and vital signs before and after medical operations.
- Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
- Used clinical skills to conduct lab draws, assess vital signs, complete glucose evaluations and treat pre-and post-operation patients.
- Performed inventory by monitoring expiration of medical supplies and medications.
- Guaranteed accurate, timely flow of information by maintaining 10 patient charts and updating healthcare team on patient status.
STNA/Assistant Cook/Housekeeping Supervisor
Taylor Place
Findlay, Ohio
01.2024 - 01.2026
- Assisted residents with daily living activities and personal care needs.
- Maintained a clean and safe environment for residents and staff.
- Monitored vital signs and reported changes to nursing staff promptly.
- Collaborated with healthcare team to create personalized care plans.
- Provided emotional support and companionship to residents throughout shifts.
- Documented resident progress and care provided in records accurately.
- Trained new staff on best practices for resident care and safety protocols.
- Participated in regular team meetings to discuss resident needs and updates.
- Answered call lights promptly and responded to requests for assistance from patients or family members.
- Provided basic patient care, including bathing, dressing and grooming.
Warehouse Stocker/Order Picker
McLane Company
Findlay, OH
08.2019 - 12.2025
- Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
- Used RF scanner to pick items from bins and complete orders.
- Used handheld scanners to key in data for packages.
- Pulled merchandise to fulfill orders to specification.
- Assembled customer orders from stock and placed orders on pallets for shipping department.
- Picked products by matching numbers and product descriptions using voice audio headset.
- Conducted inventory transactions using scanner gun.
- Tracked inventory and conducted cycle counts to maintain accurate records.
- Reported damaged products or safety hazards to immediate supervisor.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Demonstrated great teamwork skills with staff members involved in production and transport.
Executive Administrative Assistant
University Of Findlay
Findlay, OH
12.2022 - 05.2025
- Reviewed and processed expense reports and invoices for accuracy and completeness.
- Organized and maintained executive calendars, scheduled meetings, conferences, travel arrangements, and appointments.
- Provided secretarial support to the executive staff including composing correspondence, memos, presentations, reports and other documents as requested.
- Developed filing systems to maintain confidential records of personnel information and business activities in accordance with company policies.
- Coordinated communications between departments to ensure timely completion of projects.
- Prepared agendas for meetings; took minutes during meetings; distributed meeting notes to appropriate personnel.
- Greeted visitors upon their arrival; directed them to the appropriate destination or person; provided general information about the organization when necessary.
- Assisted with special projects such as researching topics or creating presentations for management review.
- Maintained up-to-date contact lists of vendors and suppliers while coordinating orders as required by executives.
- Ordered office supplies as needed while monitoring inventory levels to ensure adequate stock is available at all times.
- Answered incoming telephone calls from internal and external customers promptly and professionally; transferred calls appropriately; responded to inquiries in a timely manner.
- Managed incoming mail by sorting out items that needed immediate attention or forwarding it on to the appropriate department or individual for action or response.
Residential Program Assistant
Family Resource Center
Findlay, OH
05.2018 - 03.2021
- Built strong and trusting rapport with clients and loved ones.
- Monitored health and well-being of clients and reported significant health changes.
- Recorded client status progress and challenges in logbooks and reports.
- Consulted with client care team to continually update care plans.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Maintained detailed records of services performed on clients.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Organized oral medications for clients following dosage and schedule requirements.
- Contributed to case reviews of client status and progress.
Advanced Customer Service Representative
GIBBS (refuse service)
Fostoria, OH
01.2017 - 08.2019
- Answered customers' questions and addressed complaints in-person or by phone to immediately rectify issues.
- Trained new employees on company customer service policies and service level standards.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Coached, monitored and motivated new agents to boost performance and enhance job knowledge.
- Worked with senior leadership to address and resolve disciplinary issues and boost overall team success.
- Assisted operators with handling calls and took over escalated concerns to deliver expert solutions.
- Managed key account service, providing exceptional support to foster loyalty and retention.
- Directed inbound calls in phone queues to improve call flow.
- Oversaw customer support services for multiple locations.
- Directed strategic and brand-appropriate marketing initiatives to improve product presentation and maximize sales.
- Processed customer account changes with proprietary software.
- Conducted regular performance reviews of associates and used results to identify knowledge or skill gaps.
Paraprofessional
Hancock Co ESC
Findlay, OH
08.2015 - 08.2019
- Applied positive reinforcement to redirect negative behaviors.
- Supplied one-on-one attention to each student during group activities.
- Customized small group and individual classroom activities based on differentiated learning needs.
- Offered students personalized educational, behavioral and emotional support.
- Communicated and collaborated well with educators from various grade levels.
- Observed students to help teachers identify potential learning blocks and opportunities for support.
- Handled clerical duties, managed classrooms and coordinated documents for teachers.
- Used lectures, discussions, or supervised role-playing methods to present subject matter to students under direction and guidance of teachers.
- Supported students throughout academic instruction and assignments.
- Prepared instructional materials for specific classroom activities tailored to support student needs.
- Assisted with implementation of student's individualized IEP at discretion and direction of teachers and administrators.
- Communicated confidential details about student behavior and performance with parents and authorized parties.
- Graded assignments and tests and documented results into filing systems.
Injection Molding Machine Operator
ROKI America
Findlay, OH
09.2010 - 09.2016
- Maintained high levels of quality standards by closely monitoring progress and effectively streamlining procedures.
- Collaborated effectively on team of 25 workers in fast-paced and quickly changing environment.
- Trimmed excess material and reduced waste with precise measurements and execution.
- Prepared slitting documents, core-tags, box labels, quality and training documents using company software.
- Safely operated ultrasonic welding equipment, weight scales and forklifts.
- Troubleshot and repaired equipment, replacing worn pipes, belts and chains to maximize up time and save money on repair costs.
- Adjusted daily work procedures to meet schedules and maintain product quality standards.
- Checked casting equipment at beginning of shift to verify proper machine functionality and resolve identified malfunctions.
- Observed meters and gauges to verify and record temperatures, pressures and press-cycle times.
- Inventoried and recorded quantities of materials and finished products, requisitioning additional supplies.
- Performed routine preventive maintenance and upkeep of production equipment to maximize performance and minimize downtime.
Control Specialist
Nissin Brake
Findlay, OH
01.2015 - 05.2016
- Analyzed systems and processes to understand current functionality and impact of operational changes.
- Worked directly with subject matter experts to elicit business needs and document business requirements.
- Identified operational and performance issues and worked with managers to resolve concerns.
- Monitored production line, watching for pile-ups or jams.
- Used hand trucks and forklifts to unload, load and transport items.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
- Classified defects from finished orders for record tracking and statistics.
- Measured and weighed items to meet quality standards and prevent waste.
- Calibrated machines to adhere to quality standards and maintain required productivity levels.
Lead Resident Care Associate
The Herritage
Findlay, OH
05.2005 - 09.2014
- Assisted residents with bathing, dressing, grooming, toileting and eating activities.
- Helped residents maintain neat, orderly and comfortable room by making beds and assisting with cleaning and organization.
- Built relationships with patients through companionship and life enrichment activities to improve quality of life.
- Served meals to residents according to individual meal plans, nutritional needs and personal preferences.
- Documented changes in patients' psychosocial and physical conditions and communicated to care team.
- Reported on patient activities to charge person at end of shift to maintain continuity of care.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
- Planned optimal meals based on established nutritional plans.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
Education
Phlebotomy/ Medical Assistant
Phlebotomy Express
Detroit, MI06.2019
STNA
DNS Training Center
Findlay, OH03.2011
High School Diploma -
McComb High School
McComb, Ohio05.2005
Skills
- RF scanning devices
- Merchandise restock
- Shipping and packaging
- Storage organization
- Infection Control protocols
- Paperwork processing
- Records management
- interpersonal relations
- HIPPA Compliance
Certification
- CRP/ BLS- American Red Cross
- First Aid - American Red Cross
- Civil Service Secretary- Current for hancock Co. , and City of Findlay
Timeline
Dispatcher Office Assistant
Findlay City Schools
05.2025 - Current
STNA/Assistant Cook/Housekeeping Supervisor
Taylor Place
01.2024 - 01.2026
Executive Administrative Assistant
University Of Findlay
12.2022 - 05.2025
Warehouse Stocker/Order Picker
McLane Company
08.2019 - 12.2025
Executive Administrative Operations Assistant
Lariche Chevrolet Cadillac
05.2019 - Current
Residential Program Assistant
Family Resource Center
05.2018 - 03.2021
Advanced Customer Service Representative
GIBBS (refuse service)
01.2017 - 08.2019
State Tested Nursing Assistant
Mennonite Memorial Home
08.2015 - Current
Paraprofessional
Hancock Co ESC
08.2015 - 08.2019
Control Specialist
Nissin Brake
01.2015 - 05.2016
Injection Molding Machine Operator
ROKI America
09.2010 - 09.2016
Lead Resident Care Associate
The Herritage
05.2005 - 09.2014
Phlebotomy/ Medical Assistant
Phlebotomy Express
STNA
DNS Training Center
High School Diploma -
McComb High School