Summary
Overview
Work History
Education
Skills
Languages
Learning Track
Client Projects
Projects
Timeline
Generic

Christian Zacharias

Summary

Seasoned small business owner looking to advance my skills and career in Information Technology with an emphasis on a Network Engineering track.

Overview

14
14
years of professional experience

Work History

Broadcast Network Technician

Nexstar Broadcasting, Inc.
01.2023 - Current
  • Improved network reliability by troubleshooting and resolving hardware and software issues.
  • Enhanced system performance by conducting regular network maintenance and updates.
  • Collaborated with team members for successful implementation of large-scale network projects.
  • Reduced downtime by proactively identifying potential network issues and implementing preventive measures.
  • Provided technical support for end users with network connectivity issues.
  • Configured, maintained, and monitored network devices such as routers, switches and wireless access points.
  • Conducted regular maintenance on all network equipment including firmware upgrades and patching.
  • Installed and configured various networking services such as Static, DHCP, DNS, VPNs.
  • Performed detailed analysis of existing network performance and provided recommendations for improving throughput speed or efficiency.
  • Installed wiring, cabling and devices to establish, repair and improve network operations.
  • Configured hardware devices and software settings to optimize network performance.
  • Installed and repaired network Ethernet cables and other networking cabling and conduits.
  • Imaged OS and software deployments throughout site.
  • Assisted in the design and installation of new network infrastructure, resulting in increased efficiency.

Owner & Founder

Two Eleven, LLC
01.2018 - Current
  • Designed websites, portals and large-scale web applications for multiple clients
  • Managed all project and web strategic planning for marketing and web development
  • Increased web traffic by improving navigation, creating dynamic media sections and adding social media plugins
  • Crafted mobile-friendly websites and transitioned legacy site to mobile-friendly platform
  • Implemented backup system to protect site from outages, data loss and data corruption
  • Maintained strong education in latest technologies, software and hardware products for use in various projects
  • Created web materials such as images and redirect links for use in marketing and email campaigns
  • Built and applied reusable code to other projects to reduce consulting fees and development hours
  • Contributed back-end development for crucial functionality
  • Leveraged optimization techniques to boost website speed and performance
  • Established hosting for each website and completed go-live process by uploading sites to host account
  • Repaired issues causing site crashes, resulting in elevated uptime and increased sales
  • Reviewed information and elements regularly on websites and pages for accuracy and functionality.

Customer Service Representative

MAXIMUS FEDERAL SERVICE
10.2020 - 01.2023
  • Asked probing questions to determine service needs
  • Delivered service and support to each customer
  • Educated customers on special pricing opportunities and company offerings
  • Consulted with customers to determine best methods to resolve issues
  • Answered customer questions and addressed concerns
  • Documented conversations with customers to track requests, problems and solutions
  • Trained and mentored multiple classes of new employees on conflict resolution, software utilization, and best practices.

Lead Machine Operator

VALLEY INTERNATIONAL COLD STORAGE
12.2019 - 10.2020
  • Set up and operated machines such as the Matrix 2000, Hayssen, and Praxair Tunnel Freezer with 3 or more contherm rigs
  • Prepared entire production lines for operation to produce bagged and frozen products through cryogenics
  • Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues
  • Read and understood blueprints, product specifications and tooling instructions to plan correct operational sequences and prevent materials waste
  • Removed and replaced worn machine accessories to keep products within desired tolerances
  • Maintained assigned equipment and performed daily inspections to increase equipment lifetimes and cut production costs
  • Operated various gauges to inspect pieces after production completion
  • Lubricated parts and performed minor maintenance to improve machine function
  • Established and adjusted feed rates and cutting parameters to keep operations in line with production demands
  • Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives
  • Adjusted controls to change machine settings, reducing errors of finished products
  • Oversaw machine operation to identify defects or malfunctions, making adjustments as necessary
  • Measured and inspected finished products for defects, and compared to work instructions for accuracy.

Lead Roustabout

SYNERGY CLEANING SOLUTIONS, LLC
08.2018 - 12.2018
  • Participated in all company safety meetings to learn different ways to alleviate accidents
  • Bailed oil into barrels and cleaned up drilling area
  • Dismantled equipment and cleaned or performed regular maintenance
  • Transported equipment from one job site to another
  • Observed manufacturer safety instructions when using machinery and work tools
  • Worked on job sites and assigned locations, installing and repairing pipes, valves and pumps
  • Improved operations by working with team members and customers to find workable solutions.

Customer Service Advocate

UNITED HEALTHCARE
05.2015 - 07.2017
  • Asked probing questions to determine service needs and accurately input information
  • Delivered service and support to each customer, paving way for future business opportunities
  • Educated customers on special pricing opportunities and company offerings
  • Consulted with customers to determine best methods to resolve issues
  • Answered customer questions and addressed concerns
  • Documented conversations with customers to track requests, problems and solutions
  • Resolved medical claims issues directly with providers to ensure successful payments on every end
  • Assisted members in scheduling medical appointments with their doctors
  • Trained and mentored multiple classes of new employees on conflict resolution, software utilization, and best practices.

Customer Service Representative

MAXIMUS FEDERAL SERVICE
09.2013 - 03.2015
  • Asked probing questions to determine service needs
  • Delivered service and support to each customer
  • Educated customers on special pricing opportunities and company offerings
  • Consulted with customers to determine best methods to resolve issues
  • Answered customer questions and addressed concerns
  • Documented conversations with customers to track requests, problems and solutions
  • Trained and mentored multiple classes of new employees on conflict resolution, software utilization, and best practices.

Lead Busser

THE VERMILION RESTAURANT
08.2011 - 09.2013
  • Greeted guests with friendliness and professionalism
  • Cleared tables efficiently to maintain high turnover rate and minimize wait times
  • Restocked condiments and drink station supplies to maintain customer satisfaction
  • Verified adequate levels of supplies such as linens and trays and restocked low items
  • Monitored customer movements and quickly cleared empty tables for future customers
  • Trained new employees to perform duties
  • Led team in carrying out day-to-day tasks with customer service program in mind
  • Reduced spending on inventory orders by using minimal supplies
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection
  • Stocked displays with new and transferred merchandise
  • Managed inventory of dining room products, including condiments, linens and flatware
  • Applied proactive and resourceful nature to create pleasant guest experiences
  • Offered product samples, answered questions and suggested products
  • Supported serving staff in delivering accurate and well-presented food orders
  • Backed up cashier staff to process customer orders and payments
  • Executed cash transactions quickly and accurately.

Team Member

WHATABURGER RESTAURANTS
02.2010 - 06.2011
  • Set up and performed initial prep work for food items such as soups, sauces and salads
  • Established and maintained open, collaborative relationships with kitchen team to maximize efficiency
  • Maintained consistent quality and high accuracy when preparing identical dishes every day
  • Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items
  • Precooked garnishes such as bacon pieces for later use to top off fresh dishes
  • Placed frequently used food such as proteins and vegetables in proper storage containers and placed perishable items in refrigerator
  • Oversaw handling of special-order items
  • Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction
  • Regulated oven, broiler and roaster operations for cooking at correct temperatures
  • Chopped, diced and sliced vegetables and fruit ahead of busy periods, including dinner rush
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures
  • Interacted effectively with waitstaff regarding special orders for customers, including those with food allergies and gluten intolerance
  • Replenished food items from inventory and rotated ingredients to use oldest products first
  • Grilled and deep fried various foods, including meats, potatoes and fish
  • Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses
  • Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.

Education

Network+ Certified -

CompTIA
Brownsville, TX

A+ Certified -

CompTIA
Brownsville, Texas

Diploma -

Porter High School
Brownsville, TX
06.2011

Skills

  • Data Entry
  • Web Design
  • WordPress
  • MySQL
  • PHP - Entry Level
  • CSS - Entry Level
  • Web Dev - Entry Level
  • Event Management

Languages

English
English

Learning Track

  • CompTIA Security+ (In Progress)
  • CISCO CCNA (Pending)
  • Cloud+ (Pending)
  • Linux+ (Pending)


Client Projects

  • Pretty Rad Shop, (Apparel / Retail) - https://prettyradshop.com

Projects

  • Discover Two Eleven, (Event Management) - https://www.discovertwoeleven.com
  • TL & Co., (Apparel / Retail) - https://taintedloveapparel.com

Timeline

Broadcast Network Technician

Nexstar Broadcasting, Inc.
01.2023 - Current

Customer Service Representative

MAXIMUS FEDERAL SERVICE
10.2020 - 01.2023

Lead Machine Operator

VALLEY INTERNATIONAL COLD STORAGE
12.2019 - 10.2020

Lead Roustabout

SYNERGY CLEANING SOLUTIONS, LLC
08.2018 - 12.2018

Owner & Founder

Two Eleven, LLC
01.2018 - Current

Customer Service Advocate

UNITED HEALTHCARE
05.2015 - 07.2017

Customer Service Representative

MAXIMUS FEDERAL SERVICE
09.2013 - 03.2015

Lead Busser

THE VERMILION RESTAURANT
08.2011 - 09.2013

Team Member

WHATABURGER RESTAURANTS
02.2010 - 06.2011

Network+ Certified -

CompTIA

A+ Certified -

CompTIA

Diploma -

Porter High School

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Christian Zacharias