Christie Ard
McDonough,GA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
KellyConnect
, Georgia
08.2020 - 11.2020
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Translated complex technical issues into digestible language for non-technical users.
- Used ticketing systems to manage and process support actions and requests.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and [Type].
Customer Service Agent
Amazon
, Georgia
10.2017 - 07.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
- Educated customers how to use company systems, complete forms and obtain desired services
- Recommended products to customers and suggested other options if preferred product was unavailable
- Maintained accurate and current customer account data with manual forms processing and digital information updates
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies
- Educated customers on promotions to enhance sales
- Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
Electronics Associate
Walmart
Forsyth, Georgia
05.2012 - 02.2013
- Investigated and resolved customer complaints to foster satisfaction
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction
- Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications
- Educated customers on promotions to enhance sales
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands
- Engaged with customers to effectively build rapport and lasting relationships
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise
- Unloaded arriving product stock and moved to store display areas
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
- Blocked and faced products on displays and shelves in accordance with company policy
- Maintained effective team member communication
- Answered customer questions and provided detailed product information
- Removed all debris and packaging from boxes and separated for recycling or disposal.
Store Manager
Mary Lee's Gift Shop
Jackson, GA
01.2009 - 08.2012
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency., Resolved customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management
- Conferred with customers about concerns with products or services to resolve problems and drive sales
- Demonstrated high attention to detail, organization, and ability to manage multiple tasks and projects simultaneously
- Facilitated communications through management of inbound and outbound customer calls
- Delivered superior client services, fostering strong rapport, retention and satisfaction
- Sought ways to improve processes and services provided
- Contacted customers to return routine and general calls promptly
- Provided primary customer support to internal and external customers in fast-paced environment
- Managed confidentiality without exception through security and privacy
- Exhibited high energy and professionalism when dealing with all levels of clients and staff
- Responded proactively and positively to rapid change
- Communicated professionally with colleagues, freelancers and clients
- Assisted call-in customers with questions and orders
- Devised workaround solutions for delivery-related issues, resulting in satisfaction
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Cashier
Little Caesars
Jackson, Georgia
07.2011 - 05.2012
- Professional telephone demeanor
- Credit card processing
- Service standard compliance
- Complaint resolution, Restocked, arranged and organized merchandise in front lanes to drive product sales
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Educated customers on promotions to enhance sales
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
- Trained as cook and provided back-up coverage to provide customers with optimal support.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Jackson High School
Jackson, GA05.2012
Skills
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Responding to Difficult Customers
- Customer Account Management
- Understanding Customer Needs
- Call Documentation
- Upselling Products and Services
- Customer Data Confidentiality
- Efficient and Detail-Oriented
Timeline
Customer Service Representative
KellyConnect
08.2020 - 11.2020
Customer Service Agent
Amazon
10.2017 - 07.2020
Electronics Associate
Walmart
05.2012 - 02.2013
Cashier
Little Caesars
07.2011 - 05.2012
Store Manager
Mary Lee's Gift Shop
01.2009 - 08.2012
High School Diploma -
Jackson High School
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