Christie Arellanes
Aptos,CA
Summary
Personable and organized individual with keen eye for detail and positive, upbeat attitude. Possesses strong communication skills and solid understanding of office software, including proficiency in Microsoft Office Suite. Capable of enhancing team efficiency through effective coordination and administrative support.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Community Outreach & Case Management
St Vincent Preventative Family Care
01.2024 - Current
- Community outreach, educating members of the community about Enhanced Care Management through Cal AIM & Medi- Cal benefits
- Introducing enhanced health care options to Medi- Cal recipients
- Assessing and building individualized care plans in accordance to health needs.
- Operations of Zoom, and Google Meet
- File organization and maintenance of clientele records.
- Microsoft Office
- Identified resources and opportunities to implement programming and policy, system and environmental changes.
- Collected and analyzed data to identify community needs before implementing programs to multiple audiences across county.
- Utilization of DocuSign
- Collaborated with program teams, community organizations, peers and volunteers in execution of events and activities.
- Google Suite
- Adobe Photoshop & Express- creating, uploading and editing of company flyers and brochures
- Marketing of health plans
- Creation and management of media networking tools and sites
- Navigating, traveling, and communicating with health clinics, and resources, building relationships and alliances
- Utilizing and navigating health portals such as Central California Alliance for Health
- Creation of health authorizations in search of approval from healthcare providers
Administrative Assistant
Santa Cruz Motorsports
01.2022 - 02.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Contacting clients in response to inquiry or service.
- Addressing client concerns and facilitating the staff to diagnose and repair automotive failures or concerns.
- Compiling estimates of automotive damage and failures to submit for approval.
- Maintaining and operating parts delivery schedules.
- Managing and organizing service calendar &appointments.
- Communicating frequently with with vendors regarding shop inventory and orders.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Inputting records of work performed, as well as invoices as needed into computer operating systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Customer Service Representative
Covered California
09.2019 - 01.2022
- Navigating Covered California website to assist customers professionally in advocation to find them the most compatible health coverage in accordance to their specific needs.
- Supporting consumers in an empathetic manner to assist them properly with health concerns and help guide them to their most ideal health plan
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Amazon Fullfillment Associate
Amazon
12.2017 - 08.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Participated in training programs to enhance product knowledge and customer service skills.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Maintained inventory database while scanning in and scanning out different products in warehouse needing to be shipped.
- Upheld business standards by tracking merchandise and product to oversee it gets delivered in a timely manner.
Chef Manager
Chicory Coffee & Tea
10.2012 - 12.2017
- Maintaining proper inventory of supply in accordance with demand as well as budget.
- Placed food orders with suppliers on weekly basis, taking into account kitchen budget and expected demands.
- Implemented strict adherence to food safety regulations, ensuring the consistent delivery of safe and delicious meals.
- Continuously updated knowledge of industry trends and incorporated innovative concepts into menu offerings, keeping clients engaged over time.
- Improved operational processes by implementing new technologies such as digital ordering systems or advanced cooking appliances.
- Introduced creative specials that catered to customer preferences, contributing to an increase in repeat business.
- Consistently met budgetary goals by carefully monitoring expenses and adjusting menu pricing as needed.
Education
No Degree - Medical Assisting
Cabrillo College
Aptos, California06-2027
Associate of Arts - Culinary Arts
Institute of Technology
Roseville, CA12-2010
High School Diploma -
Victory High School
Rocklin, California06.2006
Skills
- Resourceful
- Proficient with Microsoft Office
- Proficient in online conference tools
- Proactive approach to problem-solving
- Typing speed of 54 WPM
- Well organized
- Versatile in learning new skills
- Career driven
- Proficient in Google Suite
- Poised under pressure
- Close attention to detail
- Experienced in the hospitality industry
- Experienced in an office setting
- Experienced in customer service
- Experienced in community outreach
- Experience with multi-line phone systems
- Outgoing
- Ambitious
Certification
- CPR certification
- SERV safe Certification
- Certified Community Health Worker
- Passionate photography student and entrepreneur
Timeline
Community Outreach & Case Management
St Vincent Preventative Family Care
01.2024 - Current
Administrative Assistant
Santa Cruz Motorsports
01.2022 - 02.2024
Customer Service Representative
Covered California
09.2019 - 01.2022
Amazon Fullfillment Associate
Amazon
12.2017 - 08.2019
Chef Manager
Chicory Coffee & Tea
10.2012 - 12.2017
No Degree - Medical Assisting
Cabrillo College
Associate of Arts - Culinary Arts
Institute of Technology
High School Diploma -
Victory High School
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