CHRISTIE A. WAINSCOTT
Olney,USA
Summary
Dynamic Business Office Manager with extensive experience at Graham Regional Medical Center, specializing in financial management and strategic planning.
Overview
25
25
years of professional experience
Work History
Business Office Manager
Olney Hamilton Hospital
Olney, TX
01.2024 - 01.2025
- Managed daily operations of the business office for efficient function.
- Supervised staff, ensuring adherence to hospital policies and procedures.
- Coordinated billing processes and resolved patient inquiries effectively.
- Implemented office protocols to enhance workflow and communication.
- Maintained financial records, preparing reports for management review.
- Trained new employees on office systems and procedures comprehensively.
- Collaborated with departments to ensure seamless patient service delivery.
- Monitored accounts receivable, advising of delinquencies or other account irregularities.
- Ordered supplies when necessary to keep the office running smoothly.
- Provided customer service support to clients by responding to inquiries in a timely manner.
- Answered phones promptly and directed calls appropriately.
- Organized filing systems for easy retrieval of documents.
- Assisted with HR activities such as recruitment, interviewing candidates and onboarding new hires.
- Monitored office inventory to maintain supply levels.
- Supervised business office staff and administrators, driving office operations.
Business Office Director
Graham Regional Medical Center
Graham, TX
01.2015 - 10.2024
- I work closely with the CFO to ensure he has any reports needed to analyze the monthly financial. I run paid claims reports and multiple other reports for analyzing
- My responsibilities also include to maintain the facilities ER days stay below 48 days also to work AR to clear up any accounts that I can. I also work the credit balance report to ensure it is maintained to be under 3% of total revenue.
- I knowledge of Meditech, Athena, Medicare and Medicaid
- I understand policy and procedure due to working side by side with the CEO and CFO.
- I work closely with HIM manager to problem solve issues on accounts and also to keep the unbilled low.
- Organize and ensure that our yearly community health fair runs smoothly
- I work closely with every department to ensure insurance charges are in correctly and that orders are valid.
- I am in charge of the facilities chargemaster
Patient Account Representative
Graham Regional Medical Center
Graham, TX
01.2013 - 01.2015
- Greeting patients and their caregivers on arrival.
- Collecting information such as patient details, medical history, billing, and insurance information, etc.
- Preparing patient admission and discharge documentation.
- Entering information into databases and maintaining accurate records.
- Relaying information to relevant staff members.
- Informing patients and their caregivers of hospital procedures, policies, and protocols.
- Providing patients with billing and payment information.
- Dealing with patient questions, concerns, and issues.
- Performing general administrative tasks.
Rural Health Clinic Manager
Graham Regional Medical Center
Graham, TX
01.2010 - 09.2013
- Rural Health clinic management experience, experience in the operations of Rural Health Clinic for three and half years, also experience in outpatient registration and Emergency Room registration.
- Proven ability to in computer skills with respect to medical computer programs including Medi Tech, Med Host, Electronic Scheduling, Microsoft word and excel, QuickBooks Extensive knowledge of budgeting, protocols and policies and procedures
- Expertise in building rapport and relationships with physicians and clinic staff and hospital staff
- Excellent at building rapport with patients, troubleshooting their concerns or problems regarding their bills or other needs, I believe that the patient is the most important aspect of any part of the medical field
- Office Management, Purchasing, Accounts Receivable/Payable, Human Resource, Payroll
- Supervise 2 employees along with working closely with one physician and one nurse practitioner
- When I took over management at the Jacksboro Rural Health Clinic, I helped bring the clinic up to Medicaid/Medicare regulations, implemented electronic scheduling, implemented new policies and procedures
- I took care of all billing concerns by patients, did all pre-authorization for medical testing, do all referrals
Office Manager
Triple D Fence INC
01.2000 - 11.2007
- Office Manager, Scheduler, Accounts Payable/Receivable, Customer Service, Purchasing, Human Resource, Payroll
- This company went out of business 11/2007, relocated to Olney Texas at that time
Education
Federal Government, Public Speaking, Intro General Psychology, Pre Algebra, Music Appreciation, Developmental Psychology, English I, History, Beginning Algebra, Learning Frameworks, Anatomy and Physiology for Allied Health
North Central Texas College
Graham, TX12.2015
Skills
- Administrative leadership
- Strategic planning
- Financial management
- Microsoft Excel
- Budget development
- Managerial
- Accounts receivable
- Accounts payable
- Revenue Cycle Pro program
- Athena
- Meditech
- Quadax estimator
- Clearing house
- Credential insurance
- Financial reporting
- Staff supervision
- Billing management
- Healthcare operations
- Customer relationship management
- Compliance monitoring
- Problem solving
- Attention to detail
- Effective communication
- Employee training
- Workflow optimization
- Inventory management
- Administrative support
- Contract monitoring
- Credit and collections
- Office management
- Account reconciliation
- Business operations management
- Document management
- Business recordkeeping
- Training and coaching
- Documentation and control
- Operations management
- Scheduling and calendar management
- Expense reporting
- Records management
- Workflow planning
- Meeting facilitation
- Report and document preparation
- Relationship building
- File systems maintenance
- Policy and procedure modification
- Deadline management
- Financial administration
- Office inventory oversight
- Employee onboarding
- Team building
- Staff training and development
- Office management software
- Electronic medical records (EMR) systems
- Spreadsheet and database creation
- Analytical skills
- Policy implementation
- Professional demeanor
- Information management
- Customer service
- Employee evaluation
- Data analysis and modeling
- Schedule management
- Report writing
- Phone and email etiquette
- Written communication
- Scheduling
- Professionalism
- Bookkeeping
- QuickBooks
- Multitasking capacity
- Workflow coordination
- Continuous improvement
- Data Entry Management
Hobbies and Interests
- Employee of the quarter for Graham Regional Medical Center in 2009
- Active member of the Loving Volunteer Fire Department since 2009
- Co-Manager of Young County 4H Horse club
References
- Gina Maxwell, 940-456-5732
- Louann Lozowski, 940-456-0448
- Dianne Smith, 940-232-8063
- Kaylyn Meyers, 409-782-3724
Summary Of Qualifications And Skills
- Administrative Leadership
- Strategic Planning
- Financial Management
- Microsoft Excel
- Budget Development
- Managerial
- Accounts Receivable
- Accounts Payable
- Revenue Cycle Pro program
- Athena
- Meditech
- Quadax estimator and clearing house
- Credential insurance when it is time for recredentialing
Timeline
Business Office Manager
Olney Hamilton Hospital
01.2024 - 01.2025
Business Office Director
Graham Regional Medical Center
01.2015 - 10.2024
Patient Account Representative
Graham Regional Medical Center
01.2013 - 01.2015
Rural Health Clinic Manager
Graham Regional Medical Center
01.2010 - 09.2013
Office Manager
Triple D Fence INC
01.2000 - 11.2007
Federal Government, Public Speaking, Intro General Psychology, Pre Algebra, Music Appreciation, Developmental Psychology, English I, History, Beginning Algebra, Learning Frameworks, Anatomy and Physiology for Allied Health
North Central Texas College