Christie Banks
Lewisville,TX
Summary
Proven leader in healthcare management, notably with Walmart, adept at operations management and staff development. Excelled in fostering team growth, exceeding targets, and enhancing patient care across multiple states. Skilled in project management and effective communication, achieving significant improvements in efficiency and employee retention.
Overview
10
10
years of professional experience
Work History
Area Manager-Dental Contact Center Walmart Health
Walmart
03.2023 - 08.2024
- Led a team (on-site and remote) to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily dental operations for optimal performance, ensuring timely completion of tasks and projects.
- Met weekly with on site administration at all 51 health centers to discuss daily operations and patient care.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assisted with the building of dental and medical EPIC EMR specific to Walmart Health.
- Worked with recruiter, to hire qualified team members while focusing on employee retention.
- Trained the team to efficiently answer incoming dental and medical calls, schedule appointments using scheduling optimization strategies and accurately verify insurance for 51 health centers across five states.
Sales and Training Manager-Sam's Club
Walmart
01.2022 - 03.2023
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Trained new hires to perform cross-training exercises with experienced workers.
Task Force General Manager-Holiday Inn Express
IHG
01.2021 - 07.2021
- Oversaw the recruitment process for new team members, ensuring a balanced skillset was maintained across all roles while optimizing overall productivity levels through careful selection of high-performing individuals.
- Maintained compliance with relevant industry regulations or internal policies throughout all aspects of task force operations, working collaboratively with colleagues to address any gaps in understanding or adherence as they arose.
- Reduced staff turnover rates by implementing targeted retention strategies, including competitive compensation packages and career development opportunities.
- Established key performance indicators to effectively measure success and identify areas for improvement within the task force operations.
Emergency Department Registrar-PRN
Spartanburg Regional Healthcare System
01.2019 - 06.2020
- Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
- Exceeded department-specific productivity standards, collection targets, quality audit scores for accuracy productivity and collection standards for registrations and insurance verification.
- Accurately managed EOS deposit.
- Improved patient registration accuracy by implementing thorough data verification processes.
Pediatric Dental Assistant
Carolina Dental Docs
11.2017 - 06.2020
- Educated parents on preventative measures such as proper brushing techniques, flossing habits, and nutritional choices that contribute positively to their child's oral health.
- Maintained a clean, safe environment in the treatment rooms, adhering to stringent sterilization protocols.
- Improved patient comfort by addressing their concerns regarding dental procedures using show and tell.
- Contributed to practice growth by delivering exceptional patient care, resulting in increased patient satisfaction and referrals.
- Monitored patients and assisted in all treatment that required in-office sedation.
- Worked closely with various hospital staff to coordinate complex dental surgeries.
Dental Assistant Instructor
Carolina Career College
11.2017 - 06.2020
- Enhanced practical skills development through regular evaluation and feedback sessions for students.
- Evaluated student performance through exams, assignments, and demonstrations, identifying areas of improvement for targeted instruction.
- Promoted a positive learning environment with an emphasis on teamwork and collaboration among students.
- Assisted in curriculum development to ensure content aligned with industry standards and best practices for dental assistants.
Surgery Scheduling Coordinator
Covenant Health Systems
01.2015 - 08.2017
- Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
- Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Coordinated surgical team schedules for seamless procedure planning and execution.
- Updated daily operating room calendars with accurate appointment schedules.
Lead Registered Dental Assistant
Covenant Health Systems
10.2014 - 01.2015
- Coordinated team schedules to maximize productivity while maintaining a positive work-life balance for staff members.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
- Developed strong rapport with patients, easing anxieties through clear communication about their treatments.
- Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.
- Maintained strict sterilization protocols, ensuring a safe and sanitary environment for patients and staff.
- Gathered detailed medical history from patients before beginning any treatment plan which contributed towards more effective treatments.
Education
Associate of Science -
Spartanburg Community College
Spartanburg, SC08-2025
Skills
- Operations management
- Staff training/development
- Exceptional communicator
- Quality assurance
- Insurance verification
- Human resources
- Project management
Timeline
Area Manager-Dental Contact Center Walmart Health
Walmart
03.2023 - 08.2024
Sales and Training Manager-Sam's Club
Walmart
01.2022 - 03.2023
Task Force General Manager-Holiday Inn Express
IHG
01.2021 - 07.2021
Emergency Department Registrar-PRN
Spartanburg Regional Healthcare System
01.2019 - 06.2020
Pediatric Dental Assistant
Carolina Dental Docs
11.2017 - 06.2020
Dental Assistant Instructor
Carolina Career College
11.2017 - 06.2020
Surgery Scheduling Coordinator
Covenant Health Systems
01.2015 - 08.2017
Lead Registered Dental Assistant
Covenant Health Systems
10.2014 - 01.2015
Associate of Science -
Spartanburg Community College
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