Christie Blackerby
Alabaster
Summary
Dynamic jewelry professional with extensive experience at Kay Jewelers, excelling in clienteling and inventory control. Proven track record in enhancing customer satisfaction and driving sales through effective product promotion and service upselling. Adept at multitasking and fostering team collaboration, consistently achieving operational excellence in fast-paced environments.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Possesses versatile skills in project management, problem-solving, and collaboration. Recognized for adaptability and proactive approach in delivering effective solutions.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Proactive and goal-oriented professional. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Hardworking and passionate job seeker with strong organizational skills eager to secure new management opportunities. Ready to help team achieve company goals.
Overview
15
15
years of professional experience
Work History
Mall Jewelry Consultant III
Signet Jewelers Inc.
11.2013 - Current
- Assisted customers in selecting jewelry based on preferences and occasion.
- Provided detailed product knowledge to enhance customer decision-making.
- Maintained organized displays to highlight new arrivals and promotions.
- Supported inventory management by tracking stock levels and replenishing items.
- Collaborated with team members to create an inviting shopping environment.
- Engaged in continuous learning about jewelry trends and materials for better service.
- Handled routine transactions accurately, ensuring customer satisfaction at checkout.
- Adapted quickly to changing product lines and store policies for seamless operations.
- Handled customer inquiries professionally, resolving issues promptly to uphold the brand''s reputation for outstanding service quality.
Assistant Manager
Signet Jewelers Inc. (Kay Jewelers)
11.2013 - Current
- Led team in executing operational strategies to enhance customer satisfaction and service quality.
- Streamlined inventory management processes, improving accuracy of stock levels and reducing discrepancies.
- Mentored junior staff, fostering professional development and promoting a collaborative work environment.
- Developed training programs for new hires, enhancing onboarding efficiency and employee retention rates.
- Oversaw scheduling and resource allocation, ensuring optimal staffing levels during peak business periods.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
General Store Manager
Signet Jewelers (Kay Jewelers)
02.2015 - 2021
- Expressed Competent Management Level
- Managing tasks and people
- Understanding of Human Resource Policies
- Proficient in Custom Designs
- Reliabile
- Promotes Social Media
- Teamwork , Self Motivated and Focused
- Member of the Diamond Council of America
- Oversaw daily store operations, ensuring compliance with company policies and standards.
- Collaborated with regional leadership to align store objectives with corporate goals.
- Managed inventory levels, implementing efficient stock management procedures.
- Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
- Led and developed team training programs to enhance employee performance.
- Analyzed sales data to identify trends and inform strategic decisions.
- Enhanced the shopping experience by curating a visually appealing retail environment that showcased products effectively.
- Delivered comprehensive product training to retail staff, ensuring accurate knowledge and enthusiasm for the brand.
- Boosted sales of retail products through knowledgeable recommendations tailored to each client''s specific needs.
- Increased department revenue by upselling premium services and retail products during client consultations.
- Maximized retail space utilization with efficient planogram execution and regular updates.
- Ensured store cleanliness and visual appeal by regularly maintaining displays, workspaces, and retail areas.
- Upheld proper visual merchandising standards on retail floor and windows.
- Optimized retail space layout for improved customer flow, resulting in higher sales per square foot.
- Oversaw budget management, ensuring resource allocation aligned with strategic priorities.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Implemented cost-saving measures that improved operational efficiency.
Coordinating Manager
Shelby Starlets Baton Twirling
04.2011 - 04.2018
- Coordinated project timelines and resources to ensure successful completion of operational objectives.
- Developed and implemented strategic plans to enhance team productivity and efficiency.
- Streamlined communication processes among departments, improving collaboration and workflow.
- Led cross-functional teams in executing initiatives that aligned with organizational goals.
- Developed engaging lesson plans tailored to diverse student needs.
- Led professional development workshops focused on innovative teaching methodologies.
- Led team in achieving operational excellence through effective communication and collaboration.
- Coordinated logistics for large-scale events, ensuring seamless execution from concept to completion.
- Developed event budgets, tracking expenses to maintain financial compliance and accountability.
- Designed custom event layouts that maximized available space while maintaining a visually pleasing aesthetic.
- Provided exceptional on-site support during events, addressing any issues promptly and professionally.
- Facilitated communication between internal events personnel and external vendors to quickly resolve any conflicts or concerns.
- Greeted patrons and participants at events to guide guests to locations and answer questions.
- Managed budgets effectively, consistently meeting financial goals while delivering high-quality events.
- Maintained detailed records of past events to improve future planning strategies and streamline processes.
- Managed registration process efficiently, ensuring smooth check-in experiences for attendees.
- Supervised staff during events and maintained efficient performance.
- Managed event logistics and operations.
- Coordinated schedules and timelines for events.
- Oversaw event registration process by collecting and tracking attendee information.
Assistant Manager
Kirklands Home Goods
01.2011 - 11.2013
- Analyzed performance metrics to identify areas for improvement, driving strategic initiatives across departments.
- Facilitated regular team meetings to communicate goals, resolve issues, and align efforts towards organizational objectives.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Education
High School Diploma -
Hueytown High School
Hueytown, AL05-1982
Skills
- Clienteling
- Creatables
- POS
- 10 key
- 65 wpm
- Quality assessment
- Product promotion
- Service upselling
- Multi tasking
- Microsoft software
- Inventory control
- Event planning
- Jewelry repair
- Merchandise presentation
Timeline
General Store Manager
Signet Jewelers (Kay Jewelers)
02.2015 - 2021
Mall Jewelry Consultant III
Signet Jewelers Inc.
11.2013 - Current
Assistant Manager
Signet Jewelers Inc. (Kay Jewelers)
11.2013 - Current
Coordinating Manager
Shelby Starlets Baton Twirling
04.2011 - 04.2018
Assistant Manager
Kirklands Home Goods
01.2011 - 11.2013
High School Diploma -
Hueytown High School
10 year Award
I began with Kay Jewelers on November 8th, 2013. I have had the pleasure of working with great leaders and team members throughout my years. I have accomplished team sales, Assistant Manager and General Store Management positions.
As i enter my 12th year with Kay Jewelers, I have reset my personal goal to continue the pursuit of learning, sharing my Kay knowledge, and regain opportunities of leadership.