Christie Bristol
Oswego,NY
Summary
Energetic and results-oriented professional with a proven track record at the Social Security Administration. Excelled in enhancing customer satisfaction and streamlining claim processes through exceptional policy interpretation and interpersonal skills. Demonstrated adaptability and critical thinking, achieving positive outcomes in high-pressure environments by maintaining organizational skills, high levels of professionalism and confidentiality. Skilled in Microsoft Office Suite including Word, Excel, OneNote and Powerpoint, Google Drive, Windows Systems.
Overview
15
15
years of professional experience
Work History
Claims Specialist
Social Security Administration, SSA
08.2020 - Current
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Managed a large volume of claims effectively while under a high stress and fast paced environment by prioritizing tasks and maintaining excellent organizational skills.
- Developed strong working relationships with external partners such as examiners, legal counsel, and community services to facilitate efficient claim processing.
- Applied critical thinking, negotiation skills, and detailed knowledge of policy.
- Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both claimants and the organization.
- Maintained accurate records by diligently updating claim files and ensuring all required documentation was submitted in a timely manner.
- Carried out administrative tasks by communicating with clients, distributing mail, scanning documents and scheduling appointments.
- Maintained confidentiality of personally identifiable information.
Adult Services Caseworker
Oswego County Department Of Social Services
04.2013 - 08.2020
- Assessed and evaluated clients' needs, recommended appropriate services and developed individualized plans.
- Prepared detailed reports for court proceedings that accurately reflected client's progress and recommended next steps.
- Maintained high level of client confidentiality.
- Facilitated client access to community resources, promoting self-sufficiency and independence.
- Collaborated with multidisciplinary teams for improved client outcomes and coordinated care.
- Conducted home visits to assess living environments and provided appropriate referrals.
- Mentored new caseworkers and provided guidance on best practices and procedures.
- Lead implementation of new software program for documentation and evidence portal to increase efficiency in caseload management.
- Participated in continuous professional development opportunities to stay current on industry trends and enhance skills as a practitioner.
- Developed and maintained strong relationships with community resources for successful referrals.
Administrative Assistant
Subway of Oswego
02.2009 - 04.2013
- Delivered excellent customer service through prompt responses to customer inquiries, addressing concerns effectively, and rectifying complaints.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting submitting payroll and distributing paychecks.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Managed filing system, entered data and completed other clerical tasks.
Education
Bachelor of Arts - Public Justice
SUNY OSWEGO
Oswego, NY05.2012
Skills
- Verbal Communication
- Microsoft Office Suite
- Policy Interpretation
- Time Management
- Critical Thinking
- Organizing and Prioritizing Work
- Attention to Detail
- Teamwork and Collaboration
- Multitasking Abilities
- Active Listening
- Data Entry
- Adaptability and Flexibility
- Interpersonal Skills
- Professionalism
Additional Information
Treasurer
Rescuers Unleashed for Furred Friends
Oswego, New York
2017-2024
Timeline
Claims Specialist
Social Security Administration, SSA
08.2020 - Current
Adult Services Caseworker
Oswego County Department Of Social Services
04.2013 - 08.2020
Administrative Assistant
Subway of Oswego
02.2009 - 04.2013
Bachelor of Arts - Public Justice
SUNY OSWEGO
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