Christie Campbell

Key Achievements & Responsibilities

Loss Prevention & Risk Management

• Facilitated and oversaw the installation of a comprehensive camera system to strengthen facility security measures.
• Developed and implemented tracking systems for specialized equipment (Glo2 pods), enhancing asset monitoring and accountability.
• Conducted a full re-keying of the building to restrict access to authorized personnel only.
• Investigated, documented, and enforced disciplinary action against an employee providing unauthorized free services.
• Implemented standardized inventory protocols across all spa areas, ensuring proper tracking and accountability of assets.

Policy Development & Compliance

• Organized all facility paperwork and established a comprehensive, previously non-existent, filing system.
• Ensured 100% compliance by collecting insurance documentation for all 1099 contractors prior to the annual audit.
• Minimized commission corrections and payroll discrepancies to less than 5% through improved policy enforcement.
• Corrected critical credit card compliance issues, reducing misapplied payments by 90%.
• Authored and enforced new safety waivers, policies, and protocols to protect employees and property, including strict documentation procedures for disciplinary actions.
• Addressed and resolved an NC Department of Safety (NC DOS) complaint and ensured all state labor law postings were compliant across all establishments.

Team Leadership & Morale

• Empowered staff and significantly boosted team morale through open-door management and targeted employee appreciation programs.
• Recruited, hired, and trained six new employees at competitive wages and commissions lower than previous staff, effectively controlling labor costs.
• Managed and resolved multiple sensitive employee conflicts professionally (e.g., appointment theft, bullying, inappropriate behavior).
• Executed three employee terminations following documented write-up and proper procedural protocols for performance management.

Operational Improvements & Revenue Growth

• Spearheaded a complete renovation of the café, which involved deep cleaning, reorganization, establishing a new menu, pricing structure, and plating standards.
• Revised all spa service pricing and implemented service charges to increase overall business revenue.
• Increased potential daily revenue by revising technician schedules to allow for earlier start times (9:00 AM) and implementing systems that enable higher service volume per technician daily.
• Resolved ongoing facility maintenance issues, including a persistent music issue affecting guest rooms and updating the café’s electrical systems.
• Installed a front-desk printer for redundancy, allowing staff to print schedules during system outages and providing guests with physical receipts/documentation.

Guest Relations & Retention

• Improved guest issue resolution times and efficiency through proactive engagement strategies.
• Met personally with long-standing members who were considering canceling memberships; actively listened to concerns and implemented actionable improvements, resulting in improved satisfaction and retention.
• Manage guest communications, responding to Google reviews and personally addressing complex scheduling demands and difficult client accommodation requests.

General Management & Cross-Functional Duties

• Managed cross-departmental waste disposal using personal equipment when required by operational needs.
• Collaborated with marketing director and various departments (spa, manor, restaurants) to create and implement specials and promotions.
• Actively manage daily operations, including conducting facility checks, addressing inventory needs, managing equipment repair/replacement status, and scheduling staff across all departments.

• Managed customer inquiries and resolved issues promptly and professionally.
• Was awarded a brand ambassador title which allowed me to work with others in my field to brainstorm and carry through with, marketing ideas, social media post and public relation ideas to ensure we appeal to all customer dynamics.
• Developed training materials for staff on customer service best practices.
• Collaborated with cross-functional teams to enhance customer experience initiatives.
• In less then one year working for oglebay I received 10 pickles, which is rare for a new comer and are customer based, stating that i went more than above and beyond the job requirements to ensure their experience with oglebay resort was utterly amazing in every single aspect!
• I received an award for outstanding customer service 6 months into working with oglebay.
• I have several letters of recommendations from this employer as they wanted to ensure my value and worth was accurately acknowledged.
• Analyzed customer feedback to identify trends and areas for improvement.
• Established relationships with key stakeholders within the organization to ensure effective problem-solving approaches.
• Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
• Provided advice on best practices when dealing with dissatisfied customers.
• Coached and motivated new employees, driving performance development within team.
• Provided guidance on how to handle difficult customers or situations.
• Trained and mentored new team members to promote productivity, accuracy, and friendly customer service.
• Analyzed customer interaction patterns to identify trends and opportunities for upselling.

• Highly-skilled Courier successful in providing quality service and completing on-time deliveries.
• Cross-trained in all aspects of shipping and deliveries.
• Safely loaded and unloaded deliveries according to size of load and content description.
• Managed discrepancy documentation for incoming shipments.
• Dependable and service-focused Courier motivated to deliver consistent, prompt and courteous service.
• Reliable and energetic professional.
• Customer-oriented Driver who maintains thorough and accurate records and notes to keep management informed of delivery progress.

• Implementing a professional experience with hospitality and food service with vast experience in restaurants to top-notch performance, as seen in marketing, profits, brand positioning, and high standards.
• From time management to detailed and precise order inquiry.
• Professional delivery set up and presentation.
• Customer service satisfaction.

• Lead in training development and delivery, motivation and team building/leadership, general and technical project management, product marketing and management, negotiation, and mediation.
• Providing proficient and detailed oriented plans on demolition cleanup and re-construction of foreclosed and condemned properties.
• Making sure that the plans sought out are completed in a time oriented and organized fashion.

• Bartender/Bar Manager, Main Street Tavern
• Successful sales professional with 5+ years experience in large-scale food and retail environment.
• Implement cost-control measures to ensure operations within company targets.
• Maximize bottom-line performance through P&L, merchandising, staff management, loss control and inventory management initiatives.

• Manage all farm hands.
• Separate, Haul cattle
• Mucked stalls
• Trained horses
• Fence installation, repair
• Calf care

• Wait tables
• Customer care
• Cleaning tasks
• Managed schedules
• Stocked
• Placed orders