Christie Collins

• Developed and manage $8.2 million dollar budget.
• Provider recruitment, onboarding, and credentialing (including locums and contracted hospitalists).
• Continued Top Tier level Your Voice Survey results with continued favorable staff engagement rates of 98% and current 94%.
• Currently working with other leaders to implement Urogynecology as an added service line to the practice.
• Recruited and trained newly hired team members on procedures, workflows, polices, quality control and EMR.
• Successfully implemented a medication program in collaboration with Newport Hospital Pharmacy to increase revenue within the system.
• Successfully support and recruit for OBGYN Ultrasound service line within our department and support the team in US education and continuous workflows.
• Assisted in the implementation of the Edinburgh Postpartum Depression screening for patients through the patient portal. Created supporting workflows for families, while with maintaining data to help continue to support the program working closely with the birthing center.
• Worked in collaboration with marketing to launch a successful campaign to target women of all ages, including but not limited to an open house, radio spots, blogs, digital and print adverting, and an interactive Women's Health website.
• Successfully merged 2 of our practices into one large premier Women's Health suite.
• Oversee accounting, budgeting and financial reporting.
• Consult with healthcare professionals on business decisions.
• Created and implemented organizational policies and procedures.
• Assisted with regulatory issues such as compliance.
• Assessed processes and procedures, complying with OSHA, JCAHO, and HIPAA regulations.
• Developed and maintained electronic record management systems to analyze and process data.
• Developed policies and procedures for effective practice management.
• Provided supervision and management to team of support personnel and providers.
• Successfully negotiated client contract renewals to create increased revenue.
• Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
• Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
• Direct day-to-day administrative and operational functions providing guidance and leadership to over 35 employees across 2 departments.
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
• Created customized care plans, working with hospital staff and families to assess and meet individual needs.
• Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to board of directors.
• Maintain office and medical supply budget and inventory.
• Support employee satisfaction and growth, while allowing for work like balance.
• Work closely with community and community organizations to support patient care.
• Committees: EOC Champion(Environment of Care for Newport Hospital and BHMG), Patient Experience Committee, New Employee Orientation Launch Committee, Workday Change Champion Committee, EPIC Referral Optimization Process Committee, BUH EPIC Conversion Committee.
• Additional Trainings: Active Shooter Training,

De-escalation Training, Brown Equality Program,

Communicate with Heart, Leading with Lifespan Program

and Certificate.

• Developed wellness programs targeted on specific groups and areas of wellness.
• Collected and tracked information about participation and outcomes of individual programs.
• Managed health fair activities to expose customers to health and wellness businesses.
• Helped clients set and achieve health and wellness goals.
• Met or exceeded monthly revenue and training goals.
• Provided individual health coaching to help clients optimize personal choices.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Forecasted trends and recommended improvements based on financial risk analyses.
• Boosted sales and customer loyalty through incentive programs.
• Assessed employee performance and developed improvement plans.
• Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
• Resolved various issues impacting sales management and business operations.
• Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
• Met deadlines by proactively managing individual and team tasks and streamlining processes.
• Engaged employees in business processes with positive motivational techniques.
• Complied with regulatory guidelines and requirements.
• Generated financial and operational reports to assist management with business strategy.