Christie Cooper
Palm Coast
Summary
Observant CCTV Operator proficient in New World Corrections, Guardian, ViconNet, Microsoft Word, and analog and digital CCTV systems. In-depth knowledge of security standards, investigation procedures and report writing. Offering four-year background maintaining and monitoring CCTV security systems in Correctional industry. Expertise in large and complex security operations.
Overview
10
10
years of professional experience
Work History
CCTV Operator
Flagler County Sheriff's Office
03.2020 - Current
- Demonstrated excellent multitasking abilities while managing multiple screens simultaneously without compromising attention to detail or situational awareness.
- Used police databases and computer systems to monitor, record and communicate information to appropriate police personnel.
- Reduced incident response times with efficient communication between team members and first responders.
- Provided excellent customer service to visitors, assisting with directions and answering inquiries in a professional manner.
- Demonstrated adaptability under pressure, remaining calm during emergencies while directing appropriate responses from personnel.
- Preserved confidentiality of sensitive information through strict adherence to company policies regarding access control systems usage and monitoring requirements.
- Support the overall mission of the correctional facility by upholding ethical standards and working diligently to maintain order, safety, and security within the institution.
Administrative Assistant
Center For Behavioral Medicine
02.2017 - 02.2020
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Expedited communication between healthcare professionals, resulting in better coordination of care for patients.
- Organized patient charts, enhancing the flow of information among healthcare providers and contributing to better-informed treatment decisions.
Administrative Clerk/Youth Care Worker
Hastings Youth Academy
06.2014 - 02.2017
- Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
- Promoted emotional well-being by providing individualized support and counseling to address personal challenges faced by each youth.
- Developed strong rapport with families, maintaining open lines of communication to ensure the best possible care for their children.
- Delivered crisis intervention services when necessary, addressing urgent concerns promptly while maintaining safety for all involved parties.
- Enhanced office productivity by managing incoming calls, emails, and appointments for staff members.
- Improved communication between departments through effective scheduling and coordination of meetings.
Education
No Degree - Health Administration
Daytona State College
Daytona Beach, FLHigh School Diploma -
Flagler-Palm Coast High School
Palm Coast, FL05.1997
Skills
- Criminal Investigations
- Knowledge of Body Language
- Medical Emergency Response
- Video Recordings
- Multiple-Screen Monitoring
- Report Writing
- Emergency Alarm Monitoring
Timeline
CCTV Operator
Flagler County Sheriff's Office
03.2020 - Current
Administrative Assistant
Center For Behavioral Medicine
02.2017 - 02.2020
Administrative Clerk/Youth Care Worker
Hastings Youth Academy
06.2014 - 02.2017
No Degree - Health Administration
Daytona State College
High School Diploma -
Flagler-Palm Coast High School
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