CHRISTIE COOPER
Alva,FL
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
18
18
years of professional experience
Work History
Clothing Boutique Owner
Graced with Lace Boutique
01.2015 - 01.2019
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Managed budgets for all operational expenses related to running the boutique.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Engaged customers through social media networks to promote new products and special offers.
- Updated website content on a regular basis with new arrivals, promotions, or upcoming events.
Call Center Representative
National Bond & Trust
01.2009 - 01.2010
- Documented details of all calls and customer interactions.
- Developed effective working relationships with team members across multiple departments.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Performed clerical duties such as filing, photocopying, and faxing.
Receptionist/Cashier
Albert's Diamond Jewelers
01.2007 - 01.2009
- Building relationships with customers.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Greeted customers, answered general questions and directed to appropriate locations.
- Answered and directed incoming calls using multi-line telephone system.
- Performed data entry tasks into various computer systems accurately and promptly.
- Updated and recorded customer or client information to maintain accounts.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
Receptionist/Assistant
Navii Salon and Spa
01.2005 - 01.2007
- Updated and recorded customer or client information to maintain accounts.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
- Obtained and processed payments from clients for products and services.
- Processed payments from customers via cash or credit card transactions.
- Developed strong relationships with clients through excellent communication skills.
- Assisted stylists with clients.
Receptionist
Shringaar Day Spa
01.2001 - 01.2005
- Manage the salon appointment schedule efficiently.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled and confirmed appointments.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Updated and recorded customer or client information to maintain accounts.
- Promoted high customer satisfaction by resolving problems with knowledgeable, and friendly customer service.
- Operated cash register for checkout transactions.
Education
Cosmetology -
Excel Academy of Cosmetology
06.2004
High School -
Munster High School
06.2003
Skills
- Dependable
- Hardworking
- Motivated
- Detail-oriented
- Great communicator
- Client relationship building
- Point of sale systems
- Scheduling
- Multi-line telephone skills
- Professional and polished presentation
- Data inputting
- Positive and professional
Timeline
Clothing Boutique Owner
Graced with Lace Boutique
01.2015 - 01.2019
Call Center Representative
National Bond & Trust
01.2009 - 01.2010
Receptionist/Cashier
Albert's Diamond Jewelers
01.2007 - 01.2009
Receptionist/Assistant
Navii Salon and Spa
01.2005 - 01.2007
Receptionist
Shringaar Day Spa
01.2001 - 01.2005
Cosmetology -
Excel Academy of Cosmetology
High School -
Munster High School
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