Christie Cremer
Training & Development
Nampa,Idaho
Summary
Purpose driven individual dedicated to strengthening administrative operations to streamline processes and enhance staff productivity for the betterment of College of Western Idaho. Cultivate long-lasting relationships with students, faculty, and staff to strengthen institutional success. Motivational trainer with top-notch communication, organizational and strategic planning abilities.
Overview
11
11
years of professional experience
6
6
Certifications
Work History
Program Manager Academic Affairs
College of Western Idaho
07.2022 - Current
- Created and delivered individual and team coaching, cross-functionally. Topics included: ADKAR/PROSCI Change Management, Talent Development, Motivations, Emotional Intelligence, Core Values, Interpersonal Communication, Conflict Resolution, and Project Goals Alignment.
- Built teams to address project goals and objectives for multiple projects.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Collaborated with business leadership to set priorities based on business needs, resource capacity, and risk exposure.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
Adjunct Professor
Idaho State University
05.2022 - Current
- Managed student performance using automated reporting system, leveraging data to identify student learning needs and create action plans to overcome learning deficiencies.
- Taught Change Management courses, providing instruction to undergraduate and graduate students.
- Built relationships with students, mentoring on personal, professional, and academic goals while providing coaching on effective study habits.
- Developed and implemented Human Resource Development curriculum for improved learning and student performance.
- Designed new course materials, paper prompts, and discussion boards for more comprehensive and complete understanding of Principles of Change Management.
Adjunct Instructor
College Of Western Idaho
01.2018 - 05.2023
- Improved student performance by defining clear goals and communicating performance metrics.
- Created and implemented course agendas, lesson plans, and activities to successfully meet course objectives.
- LMS experience: built a robust Blackboard shell to aid in the ease of student learning.
- Developed and implemented Communication curriculum for improved learning and student performance.
Assistant Director Admissions & One Stop
College Of Western Idaho
09.2017 - 06.2022
- Created and delivered an E&SS-wide individual and team coaching. Topics included: Talent Development, Motivations, Emotional Intelligence, Core Values, Interpersonal Communication, and Project Goals Alignment.
- Developed and implemented in-depth One Stop Rep training, utilizing the LMS Blackboard. Based on Theories of Adult Learning, this robust training includes quizzes, activities, mentoring, shadowing, and benchmarks.
- Reorganized and cross-trained staff, reducing student wait times by 20%.
- Devised staffing training and strategies to reduce expenses, modernize operations, and revamp procedures to improve institution operations.
- Reorganized and cross-trained staff, reducing student wait times by 20%.
- Led a team of nine in all aspects of student services, coaching them in professional, personal, and connection proficiencies.
- Collected and evaluated data for process and student services improvements.
- Project management.
- Aligned E&SS stakeholders to streamline and improve processes and services.
Sr. Representative Admissions & One Stop
College of Western Idaho
06.2015 - 09.2017
- Created and led a total restructuring of Admissions Processing using data-driven process improvement strategies.
- Aligned stakeholders and created buy-in, investment, and support.
- Managed all aspects of admissions document processing.
- In-depth use of Colleague, PCON, and third-party transcript vendors.
- Reduced data entry error rates from 40% overall to 0.05% overall via coaching and training staff.
- Reorganized staff duties for improved efficiency.
- CORE, Duplicate Records, Security Audit, DNA/DNP, CRM committee member
- Created multiple job aids for use across E&SS to standardize practices and reduce communication and processing errors.
One Stop Representative
College of Western Idaho
10.2013 - 06.2015
- Developed and maintained positive student relations, and coordinated with team members to properly handle requests and questions.
- Responded to student questions via telephone and written correspondence regarding all aspects of the student life cycle.
- Created job aids, documents, and other helps for smoother One Stop operations.
- Identified issues, analyzed information, and provided solutions to problems.
- Led projects and analyzed data to identify opportunities for improvement.
Education
Master of Science - Organizational Learning & Performance
Idaho State University
Pocatello, ID 05.2001 -
Bachelor of Science - Business Management
Lewis Clark State College
Lewiston, ID 05.2001 -
Associate of Arts - Communication
College of Western Idaho
Nampa, ID 05.2001 -
Skills
Project Management
Risk Analysis and Management
Team Leadership
Program Leadership
Training & Development
Inspiring Purpose, Growth, & Development
Certification
CliftonStrengths Trainer
Timeline
Prosci/Adkar Trainer
07-2023
Myers Briggs Trainer
12-2022
Agility Health Team Radar
10-2022
Program Manager Academic Affairs
College of Western Idaho
07.2022 - Current
Adjunct Professor
Idaho State University
05.2022 - Current
Emotional Intelligence Trainer
04-2022
Enneagram for the Workplace Trainer
02-2022
CliftonStrengths Trainer
01-2021
Adjunct Instructor
College Of Western Idaho
01.2018 - 05.2023
Assistant Director Admissions & One Stop
College Of Western Idaho
09.2017 - 06.2022
Sr. Representative Admissions & One Stop
College of Western Idaho
06.2015 - 09.2017
One Stop Representative
College of Western Idaho
10.2013 - 06.2015
Master of Science - Organizational Learning & Performance
Idaho State University
05.2001 -
Bachelor of Science - Business Management
Lewis Clark State College
05.2001 -
Associate of Arts - Communication
College of Western Idaho
05.2001 -
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