Christie Curd

My duties included working in a call center completing SNAP and TANF interviews and processing the verification provided by the clients. I also helped out in the Resource Center when needed.

• Verified accuracy of applicant information against required documents.
• Responded to inquiries from clients regarding benefits, program requirements, and other related topics.
• Coordinated with other departments to ensure accurate processing of applications.

• I processed mail and scanned documents into the system and did various clerical tasks.
• Sorted and distributed incoming mail to appropriate departments.
• Scanned documents into digital format for storage purposes.

• I processed CPAP orders for a Durable Medical Equipment branch.
• Maintained high levels of professionalism while interacting with customers via phone or email.
• Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

• Managed opening and closing duties for pharmacy.
• Counted, measured and compounded medications following standard procedures.
• Counted and labeled prescriptions with correct item and quantity.
• Stocked, labeled, and inventoried medication to keep accurate records.
• On the weekends I worked I was the I.V. Techniician
• During the week I was responsible for the Emergency Room, Cardiac Cath Labs and Operating Rooms. I made sure that the medications were filled and did various tasks as needed.

I updated the medical records for various nursing homes each month.

• Identified fraudulent activities through meticulous investigation of financial discrepancies, safeguarding company assets.
• Supported external auditors during annual audits, providing requested documentation and addressing inquiries efficiently.
• Interpreted state and federal laws, accepted auditing principles and procedures and program standards to audited materials and data to detect non-compliance and facilitate recommendations.

It was a mail order pharmacy. I filled monthly medications and sent them out via mail order system.

• Assisted in maintaining adequate stock levels of medications through effective purchasing practices considering demand fluctuation or potential shortages.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
• Resolved non-routine issues like third-party billing, computer system, and customer service issues.