Summary
Overview
Work History
Education
Skills
Timeline
Christie Donovan

Christie Donovan

Howell,MI

Summary

Accomplished Human Resources Specialist with a proven track record at State of Michigan, adept in benefits administration and HR policies. Excelled in enhancing employee engagement and streamlining onboarding processes. Skilled in conflict resolution and analytical thinking, significantly improving compliance outcomes and operational efficiency. Recognized for outstanding customer relations and critical support during organizational changes.

Overview

14
14
years of professional experience

Work History

Human Resources Specialist

State of Michigan
Lansing, MI
07.2018 - Current
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
  • Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
  • Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
  • Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
  • Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
  • Led open enrollment periods for health insurance coverage options, assisting employees in making informed decisions regarding their benefits selections.
  • Provided support during organizational restructuring efforts, minimizing disruptions to daily operations while ensuring fair treatment of affected employees.
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
  • Generated and analyzed reports to monitor employee engagement and attrition trends.

Customer Service Representative

Blue Cross And Blue Shield Of Michigan
Lansing, MI
10.2012 - 07.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

Business Representative

EJobMate.com
Howell, MI
01.2011 - 09.2012
  • Collaborated with cross-functional teams to ensure seamless coordination of projects and initiatives.
  • Evaluated competitors'' strategies to identify strengths, weaknesses, opportunities, and threats that could be leveraged for business success.
  • Maintained connections with clients through proactive communication, supporting lead generation and partner satisfaction.
  • Attended business conferences, maintaining favorable business connections, identifying leads and promoting brand to potential customers.
  • Boosted client satisfaction by providing exceptional customer service and addressing concerns promptly.
  • Assisted in the implementation of innovative business strategies, improving overall efficiency and effectiveness.
  • Managed a diverse portfolio of clients, ensuring timely delivery of services while maintaining high-quality standards.
  • Presented company offerings at industry events, generating interest from prospective clients and partners.
  • Developed new business opportunities through regular prospecting and targeted outreach efforts.
  • Oversaw project timelines by coordinating resources, monitoring progress, and making necessary adjustments as needed to meet deadlines successfully.
  • Built relationships with customers and community to promote long term business growth.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

Education

Bachelors Of Business Administration - Business Administration And Management

Clearly University , Howell, MI

Skills

  • Customer relations
  • HR policies and procedures
  • Training and mentoring
  • Onboarding and orientation
  • Benefits administration
  • Payroll and benefits administration
  • Human resources support
  • Conflict resolution
  • Analytical and critical thinking
  • Customer relationship management

Timeline

Human Resources Specialist - State of Michigan
07.2018 - Current
Customer Service Representative - Blue Cross And Blue Shield Of Michigan
10.2012 - 07.2018
Business Representative - EJobMate.com
01.2011 - 09.2012
Clearly University - Bachelors Of Business Administration , Business Administration And Management
Christie Donovan