Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christie Downs

Battle Creek,MI

Summary

Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.

Overview

18
18
years of professional experience

Work History

Front Desk Agent

Firekeepers Casino
11.2016 - Current
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Used internal software to process reservations, check-ins and check-outs.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.

Housekeeping Attendant

Firekeepers Casino
08.2015 - 11.2016
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Responded to requests from patrons for linens and toiletries.
  • Maintained spaces with routine upkeep, coordinating with management on more advanced needs.
  • Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.

Office Services Assistant

Oakridge Counseling Center
02.2010 - 02.2014
  • Maintained monthly, weekly and daily reports of transaction.
  • Answered telephone calls and read emails to redirect calls and forward emails to appropriate personnel.
  • Prepared computerized correspondence, receipts, bills and checks.
  • Reviewed files and records to obtain information to respond to customer and client requests.
  • Completed general administrative tasks by proofreading documents, transcribing handwritten information and operating calculators to verify financial records.


Assistant Manager

Mexicali Restaurant
08.2008 - 06.2011
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.


Operations Manager

Kistler Farms LLC
03.2006 - 09.2010
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.


Education

No Degree - Accounting

Davenport University
Grand Rapids, MI

High School Diploma -

Lakeview High School
Battle Creek, MI
06.1989

Skills

  • Registration Processing
  • Room Assignments
  • Front Office Support
  • Safety and Security Procedures
  • Credit and Cash Payments
  • Report Generation
  • Guest Relations
  • Oral and Written Communications
  • Listening Skills
  • Hospitality Service Expertise
  • Inventory Oversight

Timeline

Front Desk Agent

Firekeepers Casino
11.2016 - Current

Housekeeping Attendant

Firekeepers Casino
08.2015 - 11.2016

Office Services Assistant

Oakridge Counseling Center
02.2010 - 02.2014

Assistant Manager

Mexicali Restaurant
08.2008 - 06.2011

Operations Manager

Kistler Farms LLC
03.2006 - 09.2010

No Degree - Accounting

Davenport University

High School Diploma -

Lakeview High School

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Christie Downs