Christie Gelin
Douglasville,GA
Summary
Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
10
10
years of professional experience
Work History
Food Service Handler
WellStar Kennestone Hospital
01.2021 - 03.2023
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
- Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
- Maintained up-to-date knowledge of industry trends, sharing insights with colleagues to drive continuous improvement efforts.
- Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
Waitress
C&S Seafood & Oyster Bar
03.2020 - 09.2021
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Waitress/Server
Bahama Breeze
04.2017 - 02.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
Waitress/Server
P.F. Chang's Bistro
08.2015 - 03.2016
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Cashier Team Lead
Zaxby's Restaurant
01.2014 - 07.2014
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Cashier
Publix Supermarket
06.2013 - 12.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
South Cobb High School
Austell, GA05.2012
Skills
- Customer Service
- Strong multitasking
- Team Collaboration
- Allergy awareness
- Wine service
- Fine Dining
- Memory retention
- Accurate money handling
- Upselling techniques
- Cleanliness
Languages
Haitian Creole
Native or Bilingual
English
Native or Bilingual
Timeline
Food Service Handler
WellStar Kennestone Hospital
01.2021 - 03.2023
Waitress
C&S Seafood & Oyster Bar
03.2020 - 09.2021
Waitress/Server
Bahama Breeze
04.2017 - 02.2020
Waitress/Server
P.F. Chang's Bistro
08.2015 - 03.2016
Cashier Team Lead
Zaxby's Restaurant
01.2014 - 07.2014
Cashier
Publix Supermarket
06.2013 - 12.2013
High School Diploma -
South Cobb High School