Christie George
3710 W. Grand Ave,IL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Knowledgeable and dedicated customer service professional with extensive experience in. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Customer Care Representative
Comcast
02.2017 - 02.2024
- Helped large volume of call-in customers every day with positive attitude and focus on customer satisfaction.
- Navigated multiple computer systems and applications to find solutions to customers issues
- Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
Customer Support Specialist
Gerber Collision
03.2016 - 02.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained and managed customer files and databases.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Associate of Science - General Studies
City Colleges of Chicago - Wilbur Wright College
Chicago, ILSkills
- Customer Service
- Inbound Customer Service
- Data Entry
- Call center experience
- Problem Resolution
- First Call resolution
- Appointment Scheduling
- Product Education
- Computer Skills
- Microsoft Office
- Calm and Professional Under Pressure
- Relationship Building
- Call Center Operations
- Call Documentation
- Product and service knowledge
- Remote Office Availability
- De-Escalation Techniques
- POS Systems and Ordering Platforms
Timeline
Customer Care Representative
Comcast
02.2017 - 02.2024
Customer Support Specialist
Gerber Collision
03.2016 - 02.2017
Associate of Science - General Studies
City Colleges of Chicago - Wilbur Wright College