CHRISTIE HOPPER
San Antonio,TX
Summary
Committed,hardworking, and highly-motivated job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the company/ businesses agenda. Strong work ethic, hardworking, reliable, highly organized, multitasker with time management skills in the majority of settings. Constantly seeks a way to achieve positive impact in any situation.
Overview
10
10
years of professional experience
Work History
Bar Manager /Head Bartender (Summers Only)
Harbors View Marina
Afton, OK
06.2017 - 09.2021
- Managed bar staff, trained new bartenders, and implemented disciplinary procedures when necessary.
- Reviewed weekly reports to identify areas of improvement and growth opportunities.
- Put order requests into the office manager so we could maintain an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Resolved customer complaints regarding quality of food and beverage service in a timely manner.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Managed day-to-day operations including opening and closing duties, cash handling procedures, collected and organized daily till totals and tips. Monitored cash intake to reduce discrepancies, balanced daily registers and generated sales reports to be given to office management.
- Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
- Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
- Maintained detailed inventory of bar supplies, organized storeroom inventory supplies such as cups, napkins, straws, drink garnishes, and stocked work areas.
- Resolved minor customer complaints as well as escalated customer complaints in a professional manner to maximize retention and loyalty of the customer.
- Complied with health codes, sanitation requirements, license regulations and adhering to state regulations regarding serving alcohol responsibly.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Restocked beer and liquor regularly during and after shift and after special events while maintaining inventory of liquor, beer, wine, and other beverage items.
- Greeted customers and provided excellent customer service, recommended food and drinks to patrons based on preference, pairings, special promotions, signature beverages, all while implementing upselling the customer to choose the premium brand liquor versus shelf liquor to boost sales and revenue.
- Poured wine, served canned and bottled beer and prepared cocktails for patrons. Prepared alcoholic and non-alcoholic beverages according to recipe standards with precise pouring to prevent wasting product to lower liquor and product costs.
- Monitored patron alcohol consumption to encourage safety and to prevent over-intoxication and handled intoxicated guests, checked identification of guests to verify age requirements for alcohol purchase to prevent underage drinking.
- Mitigated health risks and reduced safety hazards by properly cleaning every shift, restocking items and sanitizing equipment by ensuring proper sanitation of bar area, glassware, utensils, and equipment.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions, processed non-cash payments accurately and efficiently with POS system.
- Assisted in bar set up when there was more than one bartender on shift.
- Stocked ice bins and coolers as needed throughout shift.
- Cleansed glasses with sanitizing solution after each use.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Developed good working relationships with fellow employees through effective communication.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Kept track of bar tabs and transferred open tabs at the end of shift to office management.
Homemaker / Stay at Home Mom
Self-employed
Tulsa And Afton, OK
05.2012 - 05.2021
- Prioritized and organized tasks to efficiently accomplish goals.
- Promoted high Child satisfaction by resolving problems with knowledge and patience
- Identified needs and wants of the children promptly and efficiently.
- Implemented disciplinary action when needed.
- Provided attention to my children when face-to-face or on the phone.
- Motivated and encouraged my children to communicate openly and how to handle constructive criticism.
- Maintained schedule of class assignments to meet deadlines.
- Cleaned and sanitized our home.
- I wore many hats as a stay at home mom, a few were,Taxi driver, chef, nurse, tutored, teacher, disciplinarian, and my favorite was just being able to be a mom and be there anytime my children needed me.
House Cleaner
Self-employed
Tulsa, OK
05.2015 - 05.2017
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Washed windows inside and outside as needed.
- Organized storage areas. Such as closets, dressers, linen closets, ECT.
- Cleansed kitchen appliances such as microwaves, stoves, dishwashers.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Swept and damp-mopped private stairways and hallways.
- Organized closets according to customer specifications.
- Maintained clean floors throughout property by sweeping, scrubbing and mopping.
- Interacted pleasantly with clients and guests when performing weekly, bi-weekly and monthly cleaning duties
- Communicated with customers about requests for additional supplies or cleaning services.
- Maintained and organized cleaning supplies stock.
- Checked supplies inventory regularly to ensure adequate levels are available at all times.
- Operated in-house and portable vacuums to remove dust and debris from hardwood floors, carpets and upholstery.
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Used cleaning chemicals following proper guidelines.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Cleaned homes following specific and detailed requests.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Laundered sheets and removed stains to restore linens to pristine condition upon request.
- Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
- Marketed cleaning services to grow customer base, offering client referral discounts, coupons and holiday promotions.
Office Manager (Remote)
Wet Dreams Boat Detailing
AFTON, OK
03.2012 - 08.2015
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Managed office budget to handle inventory, postage and payroll.
- Assigned work and monitored performance of project personnel.
- Maintained filing system for records, correspondence and other documents.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Answered phone calls, responded to emails, reviewed mail.
- Reviewed completed work to verify consistency, quality and conformance.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Coded and entered daily invoices with in-house accounting software.
- Administered payroll and maintained proper documentation of employee personnel.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed files and records to obtain information and respond to requests.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Processed payroll accurately ensuring all employees were paid on time.
- Ensured compliance with applicable laws regarding an LLC. Business and employees.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Supervised staff members, organized schedules and delegated tasks.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated with owner and employees to discuss new opportunities.
- Understood and followed oral and written directions.
- Completed day-to-day duties accurately and efficiently.
- Answered
- Interpreted and communicated daily, weekly, bi-weekly, and monthly detailing assignments to employees for each client.
- Used pre-existing software to maintain new, open, future, plus late invoices. It also maintained Client information, billing address, and accurate service information.
Education
High School Diploma -
Ketchum High School
Ketchum, OK05-2000
Skills
- Staff Management
- Supply Management
- Supply Ordering
- Bookkeeping
- Data Entry
- Employee Supervision
- Customer Service
- Relationship Building
- Guest Interaction
- Service-Oriented Mindset
- Verbal and Written Communication
- Expense Reporting
- Team Supervision
- Billing
- Scheduling
- Scheduling Appointments
- Conflict Management
- Clerical Support
- File Management
- File Organization
- Microsoft Office
- Billing and Invoicing
- Proofreading Documents
- Payroll Processing
- Workflow Optimization
- Scheduling and Calendar Management
- Training and Coaching
- Mail Handling
- Customer Relations
- Outgoing Personality
- Information Protection
- Mail Processing
- Spreadsheet Creation
- Organizational Skills
- Organizational Ability
- Inventory Control
- Inventory Management
- Staff Training
- Regulatory Compliance
- Health Codes Compliance
- Sales Promotion
- Rule Enforcement
- Responsible Alcohol Service
- Performance Monitoring
Affiliations
I have been a stay at home mom to 4 children from 2011 until 2020 working remote or seasonal positions while the children were still in school. The whole family has enjoyed traveling for years. Now that the kids have all grown up and started their adult lives, I have gotten to Enjoy traveling even more and have gotten to expand my travels outside of the US even more than when the children were home. I have been to 13 different countries and every state in the United States with the exception of Hawaii and Alaska. When traveling to foreign countries I love to find the local areas, and get involved with how they live their day to day lives, to the foods they cook, the jobs they work, the places and areas they live in and how they survive in some of the most poor countries and in some of the richest countries. The foreign world is very interesting and intriguing to me. The people you meet along the way from other countries that are traveling also, gives you a lot of insight as to how other people live, work, thrive, communicate, raise families, and how their traditions work be it religious, individual, or family oriented.
References
References available upon request.
Timeline
Bar Manager /Head Bartender (Summers Only)
Harbors View Marina
06.2017 - 09.2021
House Cleaner
Self-employed
05.2015 - 05.2017
Homemaker / Stay at Home Mom
Self-employed
05.2012 - 05.2021
Office Manager (Remote)
Wet Dreams Boat Detailing
03.2012 - 08.2015
High School Diploma -
Ketchum High School
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