Christie Ibanez
Plantation,FL
Summary
Proven leader in customer service management and enhancing service quality at Home Depot. Skilled in training and coaching, with a knack for leveraging customer relationship building to drive satisfaction. Organized Office Manager with noted experience in administrative management. Multitask effectively to achieve project goals. Detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
8
8
years of professional experience
Work History
Customer Service Associate Team Leader
Home Depot
11.2022 - Current
- Established performance metrics to assess team efficiency and service quality.
- Analyzed customer feedback to identify areas for service improvement and implement changes.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Assistant Manager
Cleanout X-press
01.2019 - 12.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Support sales goal by implementing strategies to drive sales, increase revenue, and achieve targets.
- Have morning meeting to get feedback from coworkers and to give praise and encouragement that they are doing a great job.
Tag and Title Clerk
Michael Auto Sales
10.2016 - 01.2019
- Communicated with customers to resolve common title issues.
- Prepared tax and title documents to submit legal transfer work to DMV.
- Used Xerox machines and reader and printer machines to make, file, and distribute copies of recorded documents.
- Contact DMV to determine status of pending titles.
- Verified and analyzed free-and-clear title issues, odometer readings, and VIN numbers to finalize sales deals.
- Organized and prepared tax and title documents to transfer ownership of property.
- Balanced daily cash drawer accurately, demonstrating exceptional financial responsibility skills.
- Reduced wait times for customers by consistently prioritizing tasks and staying organized.
- Organized physical files efficiently, enabling easy retrieval of information when needed for future reference or audits purposes.
- Performed routine data entry or document management.
Education
High School Diploma -
American Senior High School
Hialeah, FL06-2016
Skills
- Team management
- Training and coaching
- Delegation and supervision
- Customer relationship building
- Account updating
- Member account management
- Credit card payment processing
- Paperwork processing
- Order fulfillment
- Money handling
- Filing
- Retail sales customer service
- Refunds processing
- Positive and professional
- Data entry
Timeline
Customer Service Associate Team Leader
Home Depot
11.2022 - Current
Assistant Manager
Cleanout X-press
01.2019 - 12.2022
Tag and Title Clerk
Michael Auto Sales
10.2016 - 01.2019
High School Diploma -
American Senior High School
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