Christie Jackson
Trenton,TX
Summary
Dynamic customer service professional with over 25 years of experience dedicated to enhancing customer satisfaction through positive interactions and effective problem-solving. Seeking a full-time position that presents professional challenges while allowing for the application of strong interpersonal skills and efficient time management. Committed to driving results and fostering a customer-centric environment that promotes loyalty and satisfaction. Eager to contribute expertise to a forward-thinking organization focused on excellence in service delivery.
Overview
23
23
years of professional experience
Work History
Underwriter Screener
American Income Life
11.2020 - 08.2025
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
- Made approval and denial recommendations by determining accurate risk levels.
- Conducted regular audits of underwriting files to ensure accuracy, compliance, and consistency in decision-making processes.
- Identified and resolved application discrepancies for accuracy and compliance with relevant regulations.
- Ensured compliance with regulatory requirements through diligent monitoring of industry changes and updating internal policies accordingly.
- Enhanced interdepartmental collaboration, working closely with claims and customer service teams to optimize policyholder experience.
- Improved risk assessment accuracy by implementing advanced data analysis techniques.
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
- Evaluated applications to determine insurance coverage and appropriate risk classifications.
- Complied with all federal, state, and local regulations as well as company rules.
- Protected confidentiality of data by using security techniques.
Scheduling Specialist
PALS Home Health
01.2017 - 01.2020
- Scheduled regular visits, meet and greets, orientations, miscellaneous visits and changes with field staff Ensured final weekly schedules were correct
- Verified services and frequencies were consistent with client schedules
- Compiled, sorted, and verified accuracy of entered data
- Reviewed weekly staff schedules and communicated with Director of Nursing on open shifts
- Tracked daily visits and assisted with missed visits and overtime reports
- Trained and assisted on proper scheduling procedures and tactics along with policy and procedures
Customer Service Representative-Scheduler
NFI Industries
01.2013 - 01.2017
- Managing relationships with shippers, consignees and carriers
- Working collaboratively with shippers, consignees and carriers to set appointments for pickup and delivery
- Proactively communicating/escalating issues when there are difficulties in securing appointments
- Confirming timely pick-up and delivery of scheduled loads
- Monitoring the movement and progress of each load
- Ensuring all data in connection with appointment setting, tracking and tracing has been communicated to the customer
- Interacts in a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and effective manner
- Provides daily report to customer of any receiving issues
- Understands how all WM systems work so that he/she can assist with pulling any reports requested by the customer
- Oversees all filing responsibilities
- Provides follow up with other departments to ensure service standards are being met
- Prepares shipping and tracing information to customers as required
- Communicates customer feedback to management including any signs of dissatisfaction
- Acts as a liaison between the warehouse and the customer in administration of the accounts and between the office and customers regarding invoicing and credit change
- Assists with maintaining any training records, inventory records, process documentation, etc.
- Assists with any internal auditing that is required by corporate, customer or federal regulations
- Requests quotes from vendors, assist in vendor selection process
Customer Service Representative-Scheduler
Apl Logistics
01.2007 - 01.2013
- Managing relationships with shippers, consignees and carriers
- Working collaboratively with shippers, consignees and carriers to set appointments for pickup and delivery
- Proactively communicating/escalating issues when there are difficulties in securing appointments
- Confirming timely pick-up and delivery of scheduled loads
- Monitoring the movement and progress of each load
- Ensuring all data in connection with appointment setting, tracking and tracing has been communicated to the customer
- Interacts in a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and effective manner
- Provides daily report to customer of any receiving issues
- Assists with developing orders for office supplies
- Understands how all WM systems work so that he/she can assist with pulling any reports requested by the customer
- Oversees all filing responsibilities
- Provides follow up with other departments to ensure service standards are being met
- Prepares shipping and tracing information to customers as required
- Communicates customer feedback to management including any signs of dissatisfaction
- Acts as a liaison between the warehouse and the customer in administration of the accounts and between the office and customers regarding invoicing and credit change
- Assists with maintaining any training records, inventory records, process documentation, etc.
- Assists with any internal auditing that is required by corporate, customer or federal regulations
- Requests quotes from vendors, assist in vendor selection process
Home Health Provider
OutReach Health Service
01.2003 - 01.2007
- Runs errands and help the client get groceries and other household supplies.
- Go with clients’ to doctors’ appointments.
- Help with medication management.
- Help with mobility.
- Help with common daily living tasks, like eating, dressing, bathing.
- Help with household duties
Education
High School -
Mabank
Skills
- Customer service representative
- Customer support expertise
- Effective organizational skills
- Effective communication
- Document organization
- Proficient in Microsoft Office Suite
- Experience with SAP TM9
- Irista, Lens, Red Prairie
- Experience with KanTime software
Timeline
Underwriter Screener
American Income Life
11.2020 - 08.2025
Scheduling Specialist
PALS Home Health
01.2017 - 01.2020
Customer Service Representative-Scheduler
NFI Industries
01.2013 - 01.2017
Customer Service Representative-Scheduler
Apl Logistics
01.2007 - 01.2013
Home Health Provider
OutReach Health Service
01.2003 - 01.2007
High School -
Mabank
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