Christie Jalbert
Salem,MA
Summary
Organized and dependable candidate with a strong background in customer service. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Customer Experience Associate
Salem Five Bank
01.2025 - Current
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Documented customer interactions in internal database to maintain customer service history details.
- Maintained up-to-date knowledge of product and service changes.
- Collaborated with team members to develop effective strategies for enhancing the overall customer experience.
Server
Sea Level Oyster Bar
09.2016 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Customer Service Representative
H&R Block
01.2019 - 04.2024
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of client interactions and transactions, ensuring the highest level of accuracy and confidentiality.
- Provided exceptional client service by addressing inquiries promptly and effectively resolving concerns.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor of Science - Business Administration
Salem State University
Salem, MA05-2021
Skills
- Exceptional customer service
- Fast learner
- Confidentiality handling
- Microsoft office
- Calm and professional under pressure
- Teamwork and collaboration
Timeline
Customer Experience Associate
Salem Five Bank
01.2025 - Current
Customer Service Representative
H&R Block
01.2019 - 04.2024
Server
Sea Level Oyster Bar
09.2016 - Current
Bachelor of Science - Business Administration
Salem State University
Similar Profiles
Reem RajehReem Rajeh
VP Multi-Branch Manager II at Salem Five BankVP Multi-Branch Manager II at Salem Five Bank
Jesus ReynosoJesus Reynoso
Universal Banker at Salem Five BankUniversal Banker at Salem Five Bank
Maria MalioukMaria Maliouk
System and Process Control Specialist at Salem Five BankSystem and Process Control Specialist at Salem Five Bank
Abigail RossAbigail Ross
Program Specialist at Lynn Public SchoolsProgram Specialist at Lynn Public Schools
Nia HarnessNia Harness
Student Nurse at Salem State UniversityStudent Nurse at Salem State University