Christie Jean-Louis
Bronx,NY
Summary
Experienced resourceful Supervisor/Manager dedicated in coaching and developing team members for the preferable desire of the company. Excellent communication and listening skills. Detail-oriented team player, skilled in working under pressure and adapting to new situations and challenges.
Overview
6
6
years of professional experience
Work History
Shift Lead Manager
Chic-Fil-A
03.2022 - 05.2024
- Cooperated with team members to improve customer experience and guest interactions.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully trained, and supervised staff.
- Resolved customer complaints promptly and professionally while exercising composure, resulting in increased loyalty and repeat business.
- Set overall vision and provided team leadership.
- Maintained a high level of quality control by regularly reviewing dishes for taste, presentation, and adherence to established standards.
- Practiced food safety prodecures
Manager Front Desk Receptionist
Hyatt Place
01.2021 - 03.2022
- Process guest arrivals and departures, verify identities, collect payment, issue room keys, and answer questions about hotel amenities and policies
- Manage hotel reservations, take bookings, assign rooms based on availability and guest preferences, and resolve issues related to room assignments
- Be the first point of contact for guests, provide friendly, knowledgeable customer service, answer questions, provide recommendations, and handle complaints in a professional and courteous manner
- Maintain accurate guest records, balance cash drawers, complete daily reports, handle mail and packages, process payments, and coordinate with other hotel departments to ensure smooth operations.
Cashier/Sales Associate
Bed Bath & Beyond
01.2021 - 02.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Used POS system to enter orders, process payments and issue receipts.
- Welcomed customers and helped determine their needs.
- Performed cash, card and check transactions to complete customer purchases.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Wrapped, boxed and weighed department products.
- Lifted up to 50 pounds at once and used forklift to move heavier loads.
Cashier
McDonald's
04.2018 - 03.2020
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
- Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
- Cleaned and organized condiment and beverage stations to maintain tidiness.
- Prepared food orders accurately and efficiently.
Education
High School Diploma -
Westbury High School
06.2022
Skills
- Punctual and Reliable
- Team Development
- Accurate money handling
- Training and mentoring
- Handling Customer Complaints
- Team Collaboration and Leadership
Timeline
Shift Lead Manager
Chic-Fil-A
03.2022 - 05.2024
Cashier/Sales Associate
Bed Bath & Beyond
01.2021 - 02.2022
Manager Front Desk Receptionist
Hyatt Place
01.2021 - 03.2022
Cashier
McDonald's
04.2018 - 03.2020
High School Diploma -
Westbury High School
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