Summary
Overview
Work History
Skills
Timeline
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Christie Jean-Louis

New York,NY

Summary

I am a resourceful professional in management operations known for high productivity and efficient task completion. I possess specialized skills in strategic planning, team leadership, and operational improvement. While also Excelling in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.

Overview

6
6
years of professional experience

Work History

General Manager

Earthbar
12.2023 - 08.2025
  • Performed routine audits of internal controls in order to maintain the accuracy of financial records, and managed inventory levels to minimize long-term costs.
  • Tracked monthly sales to generate reports for business development planning.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Developed marketing strategies designed to increase brand awareness within target markets.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.

Shift Lead Manager

Chic-Fil-A
11.2022 - 12.2023
  • Cooperated with team members to improve customer experience and guest interactions.
  • Promoted a positive atmosphere, and went above and beyond to guarantee that each customer received exceptional food and service.
  • Carefully trained and supervised staff.
  • Resolved customer complaints promptly and professionally, while exercising composure, resulting in increased loyalty and repeat business.
  • Maintained a high level of quality control by regularly reviewing dishes for taste, presentation, and adherence to established standards, and practiced food safety procedures.
  • Monitored daily operations of the restaurant, including inventory control and ordering supplies.

Manager on Duty

Barry's Bootcamp
09.2021 - 11.2022
  • Answered questions regarding fitness equipment to clients, and offered information on wellness strategies.
  • Trained new staff members on proper use of exercise equipment and safety protocols.
  • Organized and facilitated group fitness classes for members of the gym.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Ensured the gym had all necessary equipment to maintain safety and efficiency standards.
  • Maintained inventory levels by ordering supplies as needed.

Front Desk Receptionist

Hyatt Place
02.2019 - 09.2021
  • Process guest arrivals and departures, verify identities, collect payment, issue room keys, and answer questions about hotel amenities and policies.
  • Manage hotel reservations, take bookings, assign rooms based on availability and guest preferences, and resolve issues related to room assignments.
  • Be the first point of contact for guests, provide friendly, knowledgeable customer service, answer questions, provide recommendations, and handle complaints in a professional and courteous manner.
  • Maintain accurate guest records, balance cash drawers, complete daily reports, handle mail and packages, process payments, and coordinate with other hotel departments to ensure smooth operations.

Skills

  • Punctual and Reliable
  • Team Development
  • Accurate money handling
  • Training and mentoring
  • Handling Customer Complaints
  • Team Collaboration and Leadership
  • Critical thinking
  • Analytical thinking

Timeline

General Manager

Earthbar
12.2023 - 08.2025

Shift Lead Manager

Chic-Fil-A
11.2022 - 12.2023

Manager on Duty

Barry's Bootcamp
09.2021 - 11.2022

Front Desk Receptionist

Hyatt Place
02.2019 - 09.2021

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Christie Jean-Louis