Christie Johnson

MANAGER

CVS Pharmacy

Kansas City, MO

02.2007 - 02.2009

Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Managed scheduling, training and inventory control.
Recruited, hired and trained crew members on application of projects, customer relations and customer service.
Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Built strong operational teams to meet process and production demands.
Addressed customer concerns with suitable solutions.
Motivated and evaluated personnel for performance improvement and goal achievement.
Guided employees on understanding and meeting changing customer needs and expectations.
Delivered positive customer experiences by implementing effective quality assurance practices.
Identified areas of deficiency and performed root-cause analysis to solve problems.
Developed initiatives for process improvement and reviewed and assessed ongoing operations.
Analyzed and controlled materials, supplies and equipment operational expenses.
Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
Responded to information requests from superiors, providing specific documentation.
Enforced federal, state, local and company rules for safety and operations.
Connected with clients and developed strategies to achieve sales and customer service goals.
Oversaw financial management, budget management, accounting and payroll activities.
Presented performance and productivity reports to supervisors.
Tracked and replenished inventory to maintain par levels.
Improved morale and management communication by creating employee recognition and rewards practices.
Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
Collaborated with team leaders on quality audits.
Planned delivery routing, team workflows and promotional initiatives.
Anticipated and tracked operational and tactical risks to provide strategic solutions.
Supported accident investigations and prepared related paperwork.