- Strong PC skills and advanced knowledge of Microsoft Office 365, Dropbox, Soda PDF, XactAnalysis, State Farm Auto Certified
- Excellent organizational and time management skills.
- Strong interpersonal skills
- Ability to work with minimal supervision.
- Experienced remote worker
Hi, I’m
Christie Kelley-Ellis
Claim QA & Customer Care
Summary
Overview
10
years of professional experience
Work History
Administrative
Strategies - Remote Claim Assistant and QA
05.2021 - Current
Job overview
- Review insurance settlements with insureds
- Review files and reports for accuracy
- Development of a training manual
- Field complaints from insureds
- Obtain documentation from insureds and contractors
- Review files for contractual deadlines
- Ensure the required documentation is in the claim file.
The Brighten Company - COO
Owner and operator
07.2020 - 01.2022
Job overview
- Provided Administrative Services in person and remotely
- Services include Training, Human Resources, Legal Secretary Services, Insurance and Real Estate administrative services
- Freelance work
State Farm
QA Claims
09.2021 - 12.2021
Job overview
- Determine claim classification & correct electronic filing methods and reporting
- Verify proper documentation is in the file and the proper place
WORLEY CATASTROPHEHammond, LA
09.2017 - 07.2020
Job overview
- Special Projects & Claim Administration, Review flood and commercial claims to comply with clients’ contractual agreements
- Post invoice payments
- Generate and review weekly and monthly reports for Management of the company’s clients’ compliance requirements
- Supervisor and trainer of 50+ customer service representatives in the call center
- Implement new processes based on clients’ requirements.
Worley CatastropheHammond, LA
Call Center Supervisor
09.2018 - 01.2019
Job overview
- Management of 8 to 65 team members in a 24-hour call center
- Train and coach employees
- Pulled reports and review calls for quality assurance and training
- Produced reports for clients
- Implementation of process changes requested by clients.
Worley Catastrophe Hammond, LA
Training Specialist
06.2016 - 09.2017
Job overview
- Advertised and scheduled training events
- Printed, distributed, and maintained training materials
- Spoke at training and orientation events
- Graded, proctored, and dispensed results
- E-filed training data into the employee file
Worley Catastrophe Hammond, LA
HR Specialist
04.2014 - 06.2016
Job overview
- Compliance, processed I9’s through E-Verify
- Held Orientation and collected required documents
- Conducted interviews, filed notations for each interviewee
- Helped enroll students in training modules and live training events
- Processed tests, filed certifications in employee files, notified managers of results.
Education
Chattanooga State Technical Community College
from General Education
1997
University Overview
Southern New Hampshire University
Training Your People – Management Skills by ProPeC. – Udemy
University Overview
Affiliations
Affiliations
Professional Life Coach, Kew Training Academy LTD – Complimentary Therapists Accredited AssociationTimeline
QA Claims
State Farm
09.2021 - 12.2021
Strategies - Remote Claim Assistant and QA
Administrative
05.2021 - Current
Owner and operator
The Brighten Company - COO
07.2020 - 01.2022
Call Center Supervisor
Worley Catastrophe
09.2018 - 01.2019
WORLEY CATASTROPHE
09.2017 - 07.2020
Training Specialist
Worley Catastrophe Hammond
06.2016 - 09.2017
HR Specialist
Worley Catastrophe Hammond
04.2014 - 06.2016
Chattanooga State Technical Community College
from General Education
Southern New Hampshire University
Training Your People – Management Skills by ProPeC. – Udemy
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