Christie Kendall
Wesley Chapel,FL
Summary
Dynamic Shift Manager at Huddle House Incorporated, skilled in cash handling and decision-making. Enhanced team productivity and service quality through effective employee training and performance evaluations. Successfully implemented inventory control measures, reducing waste and improving cost efficiency while ensuring exceptional customer service and compliance with health regulations.
Management professional with strong track record in overseeing daily operations, ensuring team adherence to protocols, and optimizing workflow efficiency. Committed to fostering collaborative environment and achieving operational goals. Reliable and adaptable to changing demands, with focus on leadership and communication.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Shift Manager
Huddle House Incorporated
06.2025 - Current
- Managed daily operations to ensure optimal performance and adherence to company standards.
- Supervised team members to enhance productivity and maintain high service quality.
- Implemented inventory control measures to reduce waste and improve cost efficiency.
- Ensured compliance with health and safety regulations during all shift operations.
- Coordinated shift schedules to align staffing levels with customer demand and peak times.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Conducted regular performance evaluations to identify areas for employee development.
- Encouraged teamwork and collaboration to foster a positive work environment.
Driver
Uber
12.2017 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
Customer Service Representative
Concentrix
11.2024 - 08.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Server
S & T Incorporated.
05.2020 - 09.2024
- Maintained high standards of cleanliness and hygiene throughout dining areas and kitchen.
- Processed customer orders accurately and efficiently using point-of-sale systems.
- Trained new staff on menu offerings and customer service protocols.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Executed cash handling procedures, ensuring accuracy in transactions.
- Supported team morale by fostering a positive and respectful work environment.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
Full Specialist Esthetician. - Esthetician
Bene's Career Academy
Brooksville, FL12.2020
GED - General Studies
Leto High School
Tampa, FL12.2020
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Opening and closing procedures
- Punctual and reliable
- Handling customer complaints
- Energetic and enthusiastic
- Relationship building
- Quality assurance
- Payment processing
- Documentation and reporting
- Flexible schedule
- Team building
- Shift leadership
- Customer service
- Problem-solving
- Active listening
- Critical thinking
- Computer skills
Timeline
Shift Manager
Huddle House Incorporated
06.2025 - Current
Customer Service Representative
Concentrix
11.2024 - 08.2025
Server
S & T Incorporated.
05.2020 - 09.2024
Driver
Uber
12.2017 - Current
Full Specialist Esthetician. - Esthetician
Bene's Career Academy
GED - General Studies
Leto High School