Christie Kittle
Muncy,PA
Summary
Experienced professional with both DME and managerial experience in healthcare. Searching for an opportunity to take on a role with growth and advancement potential.
Overview
14
14
years of professional experience
Work History
Collections Agent
Apria Healthcare
01.2022 - Current
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Directed day-to-day collections functions.
- Increased productivity levels through efficient time management and prioritization of daily tasks.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
- Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
- Maximized revenue recovery through diligent research, verification of debtor information, and persistent contact efforts.
- Recognized as a top performer within the team for consistently surpassing goals and maintaining high levels of client satisfaction.
Office Manager
UPMC Physical Therapy
10.2010 - 01.2022
- Managed daily operations of Physical Therapy staff and patients
- Controlled clinic reimbursement by proper insurance verification and authorization approval prior to appointments
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Education
High School Diploma -
Berwick Area High School
Berwick, PASkills
I
- Insurance Company Communication, verification and authorization
- Terms Review and Enforcement
- Work Planning and Prioritization
- Customer Relationship Management
- Credit and collections
- Records Management
Timeline
Collections Agent
Apria Healthcare
01.2022 - Current
Office Manager
UPMC Physical Therapy
10.2010 - 01.2022
High School Diploma -
Berwick Area High School
Similar Profiles
Brad FortnerBrad Fortner
Senior Warehouse Technician / Pharmacy Technician at Apria Healthcare / Coram Healthcare / CVSSenior Warehouse Technician / Pharmacy Technician at Apria Healthcare / Coram Healthcare / CVS
Kristeen NaylorKristeen Naylor
CQ Specialist at Apria HealthcareCQ Specialist at Apria Healthcare
Ruth StewartRuth Stewart
Respiratory Clinician at Apria HealthcareRespiratory Clinician at Apria Healthcare
Daniel S. DinkinsDaniel S. Dinkins
Customer Liason at Apria HealthcareCustomer Liason at Apria Healthcare
Kyle S. NisbetKyle S. Nisbet
Manufacturing supervisor of Production Departments at Overhead Door CorporationManufacturing supervisor of Production Departments at Overhead Door Corporation