Summary
Overview
Work History
Education
Skills
Timeline
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CHRISTIE LUBNEWSKI

Howell Township,NJ

Summary

Organized Clinic Manager versed in monitoring and aligning operations with patient needs, Oversees intakes and assessments to verify superior care delivery. Empowering healthcare leader with pragmatic approach to workflow coordination and conflict resolution.

Overview

27
27
years of professional experience

Work History

Pharmacy Technician

City Care Pharmacy
Jersey City, NJ
01.2021 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items
  • Stocked, labeled, and inventoried medication to keep accurate records
  • Counted and labeled prescriptions with correct item and quantity
  • Entered and processed patients' prescriptions into internal system
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality
  • Collected co-payments or full payments from customers
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists
  • Maintained proper drug storage procedures, registries, and records for controlled drugs
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments
  • Counted, measured and compounded medications following standard procedures
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need
  • Counseled customers on medications, appropriate dosage and potential side effects
  • Resolved third-party billing, computer system and customer service issues
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products
  • Set up and modified patient profiles to include current medications and insurance details
  • Managed opening and closing duties for pharmacy
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies
  • Developed and implemented improvements to pharmacy organization system
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use
  • Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders
  • Liaised with other pharmacies to eliminate issues related to product expiration.
  • Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Provided customer service to patients by answering questions about medications and health-related topics.

Dispensary Manager

Green Lion
Portland, OR
03.2017 - 01.2021
  • Conducted frequent clinic walk-throughs to maintain safe work environment
  • Hired, trained and supervised employees to maintain team of high performers
  • Analyzed and reported patient data to identify areas of improvement and facilitate decision-making
  • Developed and implemented team building activities to foster collaboration and improve employee morale
  • Liaised with health insurance companies to process insurance claims and maximize reimbursements
  • Budgeted for resources to control expenditure and maximize profits
  • Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out
  • Monitored duties assigned to personnel to promote high levels of patient care and job efficiency
  • Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance
  • Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction
  • Coordinated with healthcare professionals to verify proper implementation of patient treatment plans
  • Enforced maintenance of clean and organized work environment in compliance with safety and sanitation regulations
  • Developed marketing strategies to increase visibility and patient base
  • Created and implemented policies to improve operational efficiency and patient care quality
  • Attended regular meetings with hospital administrators to discuss clinic operations and policies
  • Provided direct care to patients by assessing, diagnosing and treating illnesses
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Managed daily operations of the dispensary, including patient intake and check-out processes.
  • Conducted regular inventory checks to monitor stock levels and identify potential shortages.
  • Provided guidance and support to employees on operational issues related to medical marijuana products.
  • Developed strategies for improving customer service standards in the dispensary.

Office Manager

Hoboken and Edgewater plastic surgery centers
Hoboken, NJ
04.2005 - 10.2017
  • Developed and implemented office policies and procedures.
  • Supervised staff members, organized schedules and delegated tasks.
  • Assisted with the preparation of budgets, forecasts and financial statements.
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Maintained filing system for records, correspondence and other documents.
  • Provided administrative support to management team including preparing reports and presentations.
  • Created spreadsheets in Excel to track data such as vacation requests, sick days .
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.

Spa Manager

Spa H/Club H
Hoboken, NJ
10.2007 - 07.2014
  • Developed and implemented spa services policies, procedures and standards.
  • Managed the daily operations of the spa, including scheduling staff members, ordering supplies and maintaining inventories.
  • Performed administrative duties such as budgeting, financial reporting, payroll processing, client tracking and billing systems.
  • Actively recruited and trained qualified professionals for all spa positions.
  • Conducted regular staff meetings to ensure consistency in service delivery.
  • Created menus of treatments and packages that were attractive to customers.
  • Provided exceptional customer service through personal contact with guests before, during and after their visit to the spa.
  • Coordinated special events such as bridal showers, corporate wellness retreats and other promotional activities.
  • Maintained high standards of cleanliness throughout the facility while adhering to safety regulations.
  • Monitored quality assurance by regularly evaluating products used in treatments and ensuring proper operation of equipment.
  • Resolved customer complaints in a timely manner.
  • Analyzed financial data to determine areas needing cost reduction or profit improvement.
  • Assisted in developing marketing strategies for increasing revenue from existing clients as well as attracting new business.
  • Responded quickly to any changes needed within the spa environment due to customer requests or market trends.
  • Evaluated employee performance on an ongoing basis; provided feedback to enhance productivity levels.
  • Used social media content on Instagram, Facebook and LinkedIn to build revenue.
  • Documented client records and information.
  • Hired, led and provided performance management for spa employees.
  • Applied knowledge in budgeting, aesthetics and employee development to foster profitable spa operations.
  • Created seasonal and targeted offers to enhance visibility and generate revenue.
  • Oversaw spa renovation, coordinated with vendors and managed transactions.
  • Maintained meticulous records to document client information.
  • Anticipated spa and salon guest concerns and addressed problems quickly and to satisfaction of patrons.
  • Developed relationships with local businesses for cross-promotional opportunities.
  • Implemented effective inventory management systems for tracking stock levels and ordering supplies when necessary.
  • Identified opportunities for process improvements within the spa's operational structure.
  • Recruited, trained and monitored performance for 115 employees.
  • Led profitable spa operations through budgeting, aesthetics, employee training and renewing dormant client memberships.
  • Developed seasonal and targeted promotions to drive brand exposure and generate revenue.
  • Managed social media presence on Instagram, Facebook and LinkedIn to drive new business.
  • Developed programs focused on client objectives.
  • Used print advertising, SEO strategy and industry referrals to build client base.
  • Organized business accounting and invoicing in QuickBooks.
  • Saved costs, negotiating with suppliers to maintain optimal pricing strategy.
  • Spearheaded creation and implementation of programs focused on key-client business needs.
  • Rebranded spa by implementing digital and promotional marketing plans, created new website and collateral and leveraged social media outreach with Facebook.
  • Monitored daily spa activities and team performance to check cleanliness, assess performance and handle high-priority clients.
  • Streamlined organizational procedures and maintained optimal spa functionality during high-traffic times.
  • Took detailed inventories of goods and supplies to stay on top of ordering schedule and consistently meet demands.
  • Monitored operations to verify compliance with applicable health, safety or hygiene standards.
  • Coordinated facility schedules to maximize usage and efficiency.
  • Increased profits by providing excellent customer service and properly training employees.
  • Performed basic accounting duties such as payment collection, bank and drawer reconciliation and internal audits to keep finances on track.
  • Optimized team performance by training new employees on customer service, day-to-day activities and account management procedures.
  • Provided employees with feedback on how to improve performance and increase profitability of spa services.

Fashion Manager

Edward Agir
Various
01.1997 - 12.2002
  • Assisted customers with selecting clothing items and accessories based on individual needs
  • Greeted customers, identified needs and provided product advice
  • Cleaned, closed, and secured store at end of shift
  • Restocked shelves and organized displays in alignment with merchandising standards
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items
  • Pressed and folded items upon arrival in store to increase visual appeal
  • Offered personalized customer service to all customers to support satisfaction and loyalty
  • Maintained organized store environment to foster pleasant shopping experiences
  • Developed loyal customer base by providing excellent customer service
  • Dressed and accessorized mannequins to highlight featured clothing and accessories
  • Gained extensive knowledge of latest fashion trends and styles to provide customers with up-to-date advice
  • Processed incoming stock and documented product information to manage inventory levels
  • Encouraged customers to find accessories and other upsell items to complete ensembles
  • Used point-of-sale systems to process payments and check inventory levels
  • Developed promotional strategies to increase store sales and meet monthly sales targets
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
  • Established team priorities, maintained schedules and monitored performance
  • Evaluated employee performance and conveyed constructive feedback to improve skills
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Education

Bachelor of Science - THC

THC University
Online
01-2021

Bachelor of Arts - Marketing

Fashion Institute of Technology
New York, NY
05-2001

Skills

  • Regulatory Compliance
  • Business Development
  • Operations Management
  • Workforce Management
  • Strategic Planning
  • Performance Management
  • Contract Management
  • Policy Implementation
  • Marketing
  • Staff Development
  • Financial Management
  • Expense Tracking
  • Business Administration
  • Salesforce Management
  • Business Planning
  • Sales management
  • Key Performance Indicators
  • Cross-Functional Teamwork
  • Performance Evaluations
  • Team Leadership
  • Staff Training and Development
  • Time Management
  • Staff Management
  • Complex Problem-Solving
  • Verbal and written communication
  • Customer Relationship Management (CRM)
  • Schedule Preparation
  • Cross-functional team management
  • Project Management
  • Negotiation
  • Product Management
  • Innovation management
  • Sales Techniques
  • Lead Generation
  • Brand Management
  • Budget Control
  • Store maintenance
  • Employee Training
  • Security Protocols
  • Standard Operating Procedures
  • Scheduling Coordination
  • Profit and loss statements
  • Urgent Care
  • Back office
  • HIPAA Compliance
  • Vendor Relations
  • Program Management
  • Corporate Compliance
  • Space Planning
  • Clinical management
  • Revenue management
  • Technical Troubleshooting
  • Patient Flow
  • Patient Care Coordination
  • Supply Coordination
  • Employee Recruitment
  • Medical Billing
  • Scheduling
  • Administrative Leadership
  • Occupational medicine
  • Scheduling appointments
  • Records Management

Timeline

Pharmacy Technician

City Care Pharmacy
01.2021 - Current

Dispensary Manager

Green Lion
03.2017 - 01.2021

Spa Manager

Spa H/Club H
10.2007 - 07.2014

Office Manager

Hoboken and Edgewater plastic surgery centers
04.2005 - 10.2017

Fashion Manager

Edward Agir
01.1997 - 12.2002

Bachelor of Science - THC

THC University

Bachelor of Arts - Marketing

Fashion Institute of Technology

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CHRISTIE LUBNEWSKI