Christie Lamont
Margate,FL
Summary
Experienced healthcare and customer service leader with expertise in communication, problem-solving, office and project management. Dedicated to delivering exceptional patient experiences and ensuring satisfaction for both patients and healthcare teams. Possesses the skills to address complex issues and a natural ability to guide and motivate teams towards achieving optimal outcomes.
Overview
22
22
years of professional experience
Work History
Project Management Consultant
Provisions Group
04.2024 - Current
- Assigned as a Project Management Consultant for Modernizing Medicine
- Successfully maintained an average of 25+ active clients
- Assisted with multiple additional projects including high-level Enterprise clients
- Received positive feedback from multiple clients via CSAT surveys and direct communication
Project Management Coordinator
IVF Florida Reproductive Associates
08.2023 - 11.2023
- Coordinated and managed projects for IVF Florida Reproductive Associates in the Healthcare market
- Coordinated and managed all projects related to the development and implementation of new fertility procedures
- Ensured compliance with all regulatory requirements in the development and implementation of new fertility procedures
- Ensured effective communication and collaboration among all stakeholders involved in the projects including medical professionals, researchers and regulatory bodies
- Developed and maintained a database of industry contacts and resources to facilitate collaboration and knowledge sharing with other fertility clinics and professionals
- Tracked and analyzed project data to identify trends and make recommendations for process improvements and cost savings
- Identified and implemented process improvements to streamline project coordination and increase efficiency
- Monitor project progress and ensure project milestones are being met according to schedule
Patient Services Manager
IVF Florida Reproductive Associates
02.2014 - 08.2023
- Managed patient services department at IVF Florida Reproductive Associates in the Healthcare market
- Implemented strategies to improve patient satisfaction and streamlined processes
- Led a team of patient services and medical records representatives and provided training and guidance
- Achieved a 20% increase in patient satisfaction scores within the first year of employment
- Monitored patient satisfaction surveys to gather feedback and identify areas for improvement in patient services
- Developed and implemented quality improvement initiatives to ensure excellent patient care and outcomes
- Developed and implemented strategies to enhance the patient experience and improve patient retention
- Collaborated with multiple departments to ensure seamless patient care and communication
- Collaborated with the marketing team to develop and execute patient engagement campaigns to increase awareness of and attract new patients in the competitive infertility space
- Analyzed patient data and identify trends and patterns to improve patient services and outcomes
Director of Client Relations
Worldata Infocenter Inc
04.2003 - 12.2013
- Company Overview: a direct marketing and advertising company
- Managed client relations at Worldata, a direct marketing and advertising company
- Developed and maintained relationships with key clients ensuring client satisfaction and retention
- Provided strategic guidance to clients helping them achieve their marketing goals
- Monitored and analyzed campaign performance making data-driven recommendations for Optimization
- Identified opportunities for upselling and cross-selling to existing clients
- A direct marketing and advertising company
Education
Bachelors - English Literature
Florida State University
Skills
- Project Management
- Effective Communication
- Strategic Problem Resolution
- Collaborative Leadership
- Project Management Coordination
- Patient Experience Management
- Patient Support Management
- Electronic Health Records Management
- Patient Engagement
- Team Leadership
- Healthcare Management
- Office management
Timeline
Project Management Consultant
Provisions Group
04.2024 - Current
Project Management Coordinator
IVF Florida Reproductive Associates
08.2023 - 11.2023
Patient Services Manager
IVF Florida Reproductive Associates
02.2014 - 08.2023
Director of Client Relations
Worldata Infocenter Inc
04.2003 - 12.2013
Bachelors - English Literature
Florida State University
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