Christie Laughlin
Minooka,IL
Summary
Well-rounded Bartender with wide-range history in the service industry. Bringing passion for the industry and fun, positive attitude with unwavering commitment to customer service. Motivated, service-oriented Bartender with over 20 years high-volume restaurant experience. Extensive wine, beer and cocktail knowledge. Creative with developing new mixology recipes. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Personable and dedicated Customer Service Representative with extensive experience in HVAC industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Personable and dedicated Customer Service Representative with extensive experience in HVAC industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Comfort First Heating & Cooling
Minooka, IL
01.2022 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
Server/Bartender/Certified Shift Manager
Chilis Grill & Bar
Shorewood, IL
02.2002 - 01.2022
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
- Managed closing duties, including restocking items and reconciling cash drawer.
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
- Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
- Recorded orders and partnered with team members to efficiently serve food and beverages.
- Promoted desserts, appetizers and specialty drinks.
- Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
- Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
- Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
Bartender
Aramark
Chicago, IL
11.2013 - 01.2020
- Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
- Checked identification of customers to verify age requirements needed for purchase of alcohol.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Recognized VIP customers immediately and provided special treatment, including preferred tables.
Education
High School Diploma -
Romeoville High School
Romeoville, IL06.1994
Skills
- Beer, wine and soju cocktails
- Proficient in mixology
- Extensive spirits knowledge
- Maintaining glassware stock
- Health codes compliance
- Outstanding customer service
- Safe serving knowledge
- Anticipating guest needs
- Balancing the cash register
- Maintaining a clean bar
- Outgoing personality
- Cash and credit transactions
- Scheduling
- Data Entry
- Report Generation
- Inbound and Outbound Calling
- Appointment Scheduling
Timeline
Customer Service Representative
Comfort First Heating & Cooling
01.2022 - Current
Bartender
Aramark
11.2013 - 01.2020
Server/Bartender/Certified Shift Manager
Chilis Grill & Bar
02.2002 - 01.2022
High School Diploma -
Romeoville High School
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