Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christie Lindberg

La Crosse

Summary

Hardworking, goal-oriented professional enthusiastic about re-entering the workforce after recently being a stay-at-home-parent. Pursues opportunities to continually learn new skills and contribute to group success. Offers strong administrative, organizational, relationship-building and problem-solving abilities.

Overview

10
10
years of professional experience

Work History

Patient Appointment Services Specialist, Trainer

Mayo Clinic Health System
10.2019 - 09.2021
  • Managed high-volume patient workloads, prioritizing tasks to ensure timely completion and quality results.
  • Mentored new team members, sharing best practices and ensuring consistent standards across the department.
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
  • Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
  • Streamlined appointment scheduling process by utilizing advanced software tools, optimizing time management for both patients and medical professionals.

Regional Store Manager, Event Coordinator

Addiecakes
10.2015 - 09.2019
  • Managed daily operations to ensure smooth functioning of three stores, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Interviewed, hired, trained and mentored new staff members.
  • Fostered a positive work environment by cultivating strong relationships between team members.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
  • Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
  • Established positive relationships with clients, ensuring their needs were met throughout the event planning process.

Assistant Front End Manager, HR Assistant

Festival Foods
08.2011 - 10.2015
  • Efficiently managed front-end operations to improve customer satisfaction and addressed customer concerns promptly.
  • Implemented effective scheduling techniques, balancing employee availability with store needs to maintain optimal staffing levels during peak hours.
  • Participated in regular management meetings to stay informed about company updates, policy changes, and opportunities for professional development.
  • Fostered a culture of exceptional customer service by leading by example, demonstrating positive attitudes, and maintaining high-performance standards across the front-end team.
  • Assisted in interviewing, hiring, and training new employees.
  • Mentored new employees on company policies, cash handling procedures, and customer service best practices to ensure consistent performance across the team.
  • Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
  • Wrote and conducted employee performance reviews
  • Completed weekly payroll processing to ensure timely delivery of paychecks to employees in all departments.
  • Assisted Human Resources Supervisor with filing paperwork and maintaining office organization.

Education

Central High School
La Crosse, WI

Skills

  • Customer service
  • Team leadership
  • Time management
  • Complex Problem-solving
  • Staff training and development
  • Documentation and reporting
  • Shift scheduling
  • Performance evaluations

Timeline

Patient Appointment Services Specialist, Trainer

Mayo Clinic Health System
10.2019 - 09.2021

Regional Store Manager, Event Coordinator

Addiecakes
10.2015 - 09.2019

Assistant Front End Manager, HR Assistant

Festival Foods
08.2011 - 10.2015

Central High School

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