Christie Lloyd
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Director of Intake Operations
Advance Therapy
10.2021 - Current
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
Training Coordinator
Walmart
06.2017 - 06.2020
- Streamlined onboarding processes for new hires, resulting in reduced time to full productivity.
- Increased employee retention rates through targeted training interventions and career development opportunities.
- Developed engaging instructional materials, including presentations, handouts, and interactive activities.
- Delivered high-quality classroom instruction using a variety of teaching methods tailored to individual learning styles.
- Created and maintained detailed training records and reports for management review.
- Produced training manuals, presentations and resources for enhanced learning.
- Compiled training handbook and related course materials.
- Verified training program compliance with applicable laws and regulations.
Insurance Agent
AllState
03.2010 - 09.2016
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Collaborated with underwriters to assess risk and determine appropriate coverage options for clients.
- Resolved complex claims issues, advocating on behalf of clients to ensure fair settlements.
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
- Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Consistently exceeded monthly sales quotas by effectively presenting product offerings to potential customers.
- Assisted clients in navigating the often complex claims process, ensuring they received fair and timely resolutions.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Obtained underwriting approval by completing application for coverage.
Education
High School Diploma -
Anson High School
Anson, TX05.1993
Skills
- Issues Resolution
- Verbal and written communication
- Cast and crew supervision
- Company guidelines
- Rules and regulations
- Sales Tracking
- Schedule Management
- Employee Relations
- Teamwork and Collaboration
- Records Organization and Management
- Scheduling
- Customer Service
- Staff training/development
Timeline
Director of Intake Operations
Advance Therapy
10.2021 - Current
Training Coordinator
Walmart
06.2017 - 06.2020
Insurance Agent
AllState
03.2010 - 09.2016
High School Diploma -
Anson High School
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