Christie Lowen
Pittsburgh,PA
Summary
As an energetic Team Manager and customer service expert with a decade of experience, I have consistently surpassed both expectations and performance goals. My skills include effective communication, adept problem-solving, and efficient conflict resolution. I'm proficient in quickly adapting to new technologies and procedures. I excel in my interactions with both team members and customers, consistently demonstrating excellence in all aspects of my work.
Overview
5
5
years of professional experience
Work History
Team Manager
Walmart
10.2023 - Current
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
Team Lead
Walmart
12.2022 - 10.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
Resolution Specialist
Walmart
11.2019 - 12.2022
- Analyzed root causes of recurring issues to implement preventive measures, reducing the number of future complaints.
- Assisted colleagues in navigating challenging situations by sharing expertise and offering guidance when requested or needed.
- Maintained detailed records of all interactions and resolutions for future reference and analysis purposes, improving overall efficiency in handling similar cases down the road.
- Managed high volumes of customer inquiries for efficient resolution, enhancing overall client experience.
- Handled escalated calls calmly and professionally, ensuring that even highly dissatisfied customers felt heard and supported throughout the process.
- Utilized advanced problem-solving abilities to identify creative solutions for atypical client concerns.
- Leveraged strong listening skills to fully understand the customer''s perspective, enabling tailored and empathetic responses during conflict resolution.
Education
High School Diploma -
Mcguffey High School
Claysville, PA06.2003
Skills
- Coaching and Mentoring
- Customer service excellence
- Call center experience
- Team Management
- Technical Support
- Positive Attitude
- Problem-Solving
- Time Management
- Problem-solving abilities
- Attention to Detail
- Multitasking
- Reliability
Timeline
Team Manager
Walmart
10.2023 - Current
Team Lead
Walmart
12.2022 - 10.2023
Resolution Specialist
Walmart
11.2019 - 12.2022
High School Diploma -
Mcguffey High School
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