Christie Marino
Spring Hill,FL
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
15
15
years of professional experience
Work History
Newborn Hearing Screener
Hearing Screeners of Oak Hill
09.2021 - Current
- Reduced false-positive rates by staying up-to-date on best practices in newborn hearing screenings.
- Educated parents about the importance of early detection and intervention for hearing loss in infants, promoting a proactive approach to child development.
- Adhered to strict infection control protocols during screenings, ensuring the safety and well-being of all infants under my care.
- Supported parents in navigating the referral process for further evaluation when necessary, providing guidance and resources to facilitate seamless transitions of care.
- Played a key role in updating hospital policies related to newborn hearing screenings, incorporating new research findings and best practices as needed.
- Coordinated with nursing staff to arrange a timely screening for each newborn, minimizing disruptions to the daily workflow of the hospital unit.
- Assisted in maintaining supplies and equipment inventory within the department, ensuring that all necessary materials were available for efficient operation.
- Enhanced parent satisfaction through timely communication of test results and providing clear explanations of next steps.
- Maintained accurate records of all newborns screened, ensuring compliance with state regulations and hospital policies.
- Trained new staff members on proper techniques for administering OAE and ABR tests, fostering a consistent standard of care across the team.
- Promoted a positive environment during screenings by demonstrating patience, empathy, and professionalism while interacting with infants and their families.
Receptionist
Precision Dance Academy
08.2016 - 09.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
Customer Service Supervisor
Capital One
11.2009 - 12.2012
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Led regular customer service meetings to review progress identify challenges and provide feedback.
Education
Associate of Arts - General Studies
Pasco-Hernando State College
New Port Richey, FLHigh School Diploma -
Norwalk High School
Norwalk, CTSkills
- Patient communication
- Organization skills
- Multitasking and organization
- Data recording accuracy
- Telephone skills
- Medical terminology
- Data entry
- Verbal and written communication
- Training and mentoring
- New hire training
Timeline
Newborn Hearing Screener
Hearing Screeners of Oak Hill
09.2021 - Current
Receptionist
Precision Dance Academy
08.2016 - 09.2021
Customer Service Supervisor
Capital One
11.2009 - 12.2012
Associate of Arts - General Studies
Pasco-Hernando State College
High School Diploma -
Norwalk High School
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