Christie Martin
Florence,SC
Summary
Dynamic leader focused on career and personal development engaged in a leader role and registered nurse for 14 years. Specialized in management of ED and inpatient hospital based behavioral health patient population. Adept in operational efficiency and excellent communication. Spearheaded quality improvement initiatives, enhancing patient outcomes and operational workflows. Expertise in team collaboration and problem-solving, significantly reducing wait times and improving satisfaction scores.
Overview
12
12
years of professional experience
1
1
Certification
Work History
ER Manager
MUSC Health Florence Medical Center
03.2024 - Current
- Manages functional areas of department.
- Manages over 70 care team members including subordinate supervisors.
- Evaluates and makes improvements to department processes while ensuring compliance with organizational policies, laws, and regulations.
- Manages initiatives, strategic priorities and programs which have an impact on the organization.
- Collaborates with leaders to establish operating procedures, enhance clinical/non-clinical workflows, increase productivity, and improve overall quality outcomes and operational efficiencies.
- Defined and developed streamline workflows for ED and Inpatient behavioral health patients for the Pee Dee Division.
- Implemented quality improvement initiatives to enhance patient outcomes while increasing likelihood to recommend scores.
- Conducted performance evaluations of ER care team members while providing constructive feedback aimed at bolstering overall success rates within the department and system goals/objectives framework.
- Managed ER operations, ensuring smooth functioning and high-quality care for all patients.
- Reviewed and enhanced EHR for ED throughput tracking and documentation.
- Developed and implemented training programs to ensure ongoing professional development for ER staff members.
- Actively participated in hospital-wide committees to share perspectives from the ER and advocate for departmental needs.
- Improved patient satisfaction scores by consistently addressing concerns and providing empathetic support.
- Reduced wait times for patients by streamlining triage processes and optimizing staff assignments.
- Promoted a culture of excellence within the ER by consistently modeling best practices, encouraging innovation, and recognizing successes among staff members.
Behavioral Health Coordinator
McLeod Regional Medical Center
01.2023 - 03.2024
- Create and develop relationships with community providers to promote availability of affordable behavioral health resources.
- Collaborate with inpatient and outpatient providers and Telemedicine providers to assess the needs of patients based on data collected including patient history, observation, physical exam where appropriate, and analysis of diagnostic data. This includes interviewing patients and family members as needed.
- Facilitates patient engagement and follow-up care.
- Track patient and process outcome measures.
- Utilize telemedicine technology and processes to communicate patient history, consult needs, patient evaluation and assessment, recommendations for treatment and documentation in the EHR.
- Support inpatient staff, outpatient staff and case management in the coordination or care for the behavioral health patient throughout the hospital.
- Participate in regularly scheduled caseload and workflow discussions with telemedicine, quality, and the internal providers.
- Documents consult and treatment recommendations in EHR and other required systems to be shared with medical providers and other treating providers.
- Facilitate treatment plan changes for patients who are not improving as expected in consultation with the medical provider and psychiatric consultant and who may need more intensive or more specialized mental health care.
- Provide education, training, and in-service to teams throughout McLeod Regional Medical Center.
Behavioral Health Patient Care Supervisor
McLeod Regional Medical Center
10.2019 - 01.2023
- Opened and managed ED dedicated behavioral health unit
- Implemented standard work for behavioral health patients in the ED
- Managed staff nurses working with behavioral health patients to ensure standard work was followed
- Presented standard work to regulatory bodies
- Completed chart audits monthly and presented data to leadership team
- Lead risk assessments related to behavioral patients
- Responsible for all quality metric audits
- Initiated house-wide pediatric behavioral health population standard work algorithm
- Facilitated treatment plan changes for patient who were not improving or who needed extensive following
- Consulted with providers, psychiatrist, case management, and ED staff to ensure continuum of care was met
- Created and developed relationships with community providers and partners to promote availability of affordable behavioral health care and resources.
- Leader for resource information for entire McLeod organization in the behavioral health arena
- Responsible for the overall department from the movement of patients through the ED in a safe and efficient manner to the care of the staff delivering patient care
- Coordinated all patient care with the ED MD to ensure care was delivered in a safe and efficient manner
- Appropriately delegated the workload based on acuity for the staff and providers
- Directed daily huddles with staff coming on shift
- Performed daily walking rounds with oncoming supervisor
- Ensure compliance with established unit standards, policies, and specific standards of care, and continuously assesses the clinical environment to identify performance improvement opportunities
- Hold staff accountable for all hospital policies, procedures, and standard work.
- Served as mentor and motivator for all staff
- Lead by example by modeling professional behaviors in problem solving and customer service
- Mentored assigned staff and performed yearly evaluations of this staff
- Provide feedback and support to all staff and served as a role model
- Accountable for defined quality measures including wait time and length of stay in the ED, Sepsis, Stroke, and STEMI measures
Subject Matter Expert-Cerner Millennium Project
McLeod Regional Medical Center
01.2017 - 10.2019
- Leader in project implementation planning by working closely with project management and leadership team to design, plan, test, implement, and support the Cerner Millennium integrated health record
- As testing Coordinator for the Cerner Millennium project, led and organized multiple integrated testing events to including scenario development and execution
- Co-training coordinator on the Cerner Millennium project team to include staging the train domain
- Identified specialty workflows and assisted in defining a standardized work process for multiple solutions
- Participated on Cerner Steering Committee (as requested)
- Member of the Clinical Advisory Committee
- Visible as a strong and positive advocate of the Cerner Millennium suite of solutions
- Facilitated stakeholder review of the Cerner Millennium FirstNet solution
- Routinely report outcomes to clinical and operational executives
- Identified goals and objectives, measures, and the report format for assessing process improvement related to the FirstNet solution
- Assisted in software design across multiple solution areas
Staff Nurse
McLeod Regional Medical Center
08.2012 - 10.2019
- Participated as a consulting nurse for Soarian EDIS Provider Documentation optimization.
- Initiated and implemented education and training for all emergency room nurses at all campuses for documentation in Soarian.
- Acted as charge nurse, supervising over 20 staff members.
- Developed education and training for go-live in Soarian EDIS at the Cheraw campus
- Engaged with IT department as a clinical consultant for all Siemens/Cerner reference call and site visits
- Provide quality care for patients and their families
- Participated in Rapid Improvement Event for triage
- Implemented EKG education board to standardize lead placement
- Precept new nurses to emergency department
- Worked with medical director to expand doctor/nurse communication using free text charting system in attempt to decrease interruptions
- Participated in mass casualty event
- Review blood culture contamination lists and provided education to staff accordingly
- Educated the emergency care specialist on ESI Triage.
- Participated in development of triage education and training for nurses
Education
Master of Science - Nursing Education
South University
Atlanta, GA08-2017
Bachelor of Science - Nursing
University of South Carolina
Columbia, SC05-2010
Skills
- Teamwork and collaboration
- Self motivation
- Goal setting
- Professionalism
- Process implementation
- Attention to detail
- Problem-solving abilities
- Excellent communication
- Reliability
- Decision-making
- Operational efficiency
- Conflict resolution
Accomplishments
- Member, Emergency Nurses Association
- Member, MUSC Medication Safety Committee
- TNCC instructor
- Zero Suicide Academy graduate
- Previous secretary and co-chair, Nursing Care Leadership Forum
- Previous member- Peer Review Committee
- Previous chair, hospital-wide Patient Care Supervisor Group
- Previous member, McLeod Clinical Effectiveness Sepsis Committee
- Previous lead chart review nurse, McLeod DNV Hospital and DNV Stroke Surveys
- Previous member, McLeod Behavior Risk Assessment Group
- Previous member, McLeod Nutrition Committee
- Member, McLeod Medication Safety Committee
- State of South Carolina Notary Public
- Member, McLeod Policy Review Committee
- Member, McLeod Computer Downtime Documentation Committee
Certification
ACLS
PALS
BLS
CPI
Timeline
ER Manager
MUSC Health Florence Medical Center
03.2024 - Current
Behavioral Health Coordinator
McLeod Regional Medical Center
01.2023 - 03.2024
Behavioral Health Patient Care Supervisor
McLeod Regional Medical Center
10.2019 - 01.2023
Subject Matter Expert-Cerner Millennium Project
McLeod Regional Medical Center
01.2017 - 10.2019
Staff Nurse
McLeod Regional Medical Center
08.2012 - 10.2019
ACLS
PALS
BLS
CPI
Master of Science - Nursing Education
South University
Bachelor of Science - Nursing
University of South Carolina