Christie Melton
Severn,MD
Summary
Multitalented professional with several years in top-tier organizational support. Skilled at close work with senior executive team. Robust history offering office management, support staff management, training, supervision and event planning. Excellent research, project support and organizational abilities.
Overview
20
20
years of professional experience
Work History
Executive Administrative Assistant
State of Maryland, Department of Education
Baltimore, MD
11.2023 - Current
- Established procedures for maintaining files of all office correspondence, memorandums, agreements, and contracts, ensuring easy access when needed.
- Provided secretarial support to the executive staff including composing correspondence, memos, presentations, reports and other documents as requested.
- Ordered office supplies as needed while monitoring inventory levels to ensure adequate stock is available at all times.
- Developed filing systems to maintain confidential records of personnel information and business activities in accordance with company policies.
- Created spreadsheets using Excel software programs including formulas, macros and pivot tables.
- Prepared agendas for meetings; took minutes during meetings; distributed meeting notes to appropriate personnel.
- Answered incoming telephone calls from internal and external customers promptly and professionally; transferred calls appropriately; responded to inquiries in a timely manner.
- Organized and maintained executive calendars, scheduled meetings, conferences, travel arrangements, and appointments.
- Coordinated communications between departments to ensure timely completion of projects.
- Prepared monthly financial statements according to established deadlines.
Administrative Officer II
State of Maryland, Department of Agriculture
Annapolis, MD
06.2022 - 03.2023
- Evaluated effectiveness of current techniques used in administering surveys and recommended improvements where needed.
- Coordinated fieldwork operations such as scheduling interviewers and distributing materials.
- Maintained client files according to established protocols.
- Entered data into and managed litigation databases and Excel spreadsheets.
- Organized office supplies inventory and placed orders when necessary.
- Compiled data from multiple sources into spreadsheets or databases for analysis.
- Ordered office supplies as needed to maintain adequate inventory levels.
- Provided administrative support to various departments within the organization.
Administrative Officer
State of Maryland, DHCD
Lanham, MD
12.2021 - 03.2022
- Provided administrative support to department staff including typing letters and reports; preparing mailings; photocopying; collating; faxing; scanning documents.
- Developed and implemented administrative procedures to improve operational efficiency.
- Investigated customer complaints regarding quality issues and performed root cause analysis.
- Maintained accurate records of inspection results, test data, calibration activities, and other related documents.
- Participated in internal audits to evaluate current practices against established policies and procedures.
- Prepared and distributed agendas, minutes, presentations and other related materials for meetings.
- Compiled data for statistical analysis and reporting purposes.
- Managed calendars to ensure efficient use of time; scheduled appointments as needed.
Homeowners Tax Credit Manager
State of Maryland
Baltimore , MD
01.2021 - 11.2021
- Implemented new initiatives, which resulted in quicker payments and better turnaround times to resolve customer issues.
- Communicated regularly with upper management regarding progress on projects.
- Ensured all paperwork was completed accurately and timely submitted to government agencies.
- Monitored changes in federal, state, and local laws related to taxation.
- Provided guidance to staff in handling customer inquiries and complaints.
- Conducted training sessions for new employees on the use of software programs used in the office.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Prepared agendas and took minutes during meetings.
- Recruited new personnel as needed according to established guidelines.
Medical Reimbursement Specialist
Maxim Healthcare Services
Columbia , MD
06.2016 - 02.2018
- Collaborated with internal teams such as finance, accounting, and legal departments.
- Adhered to HIPAA regulations when handling confidential information.
- Created reports detailing the status of outstanding medical claims.
- Provided training and guidance to staff members on proper coding procedures.
First Call Resolution -Billing Specialist
Baltimore Gas & Electric
Baltimore, MD
05.2015 - 03.2016
- Resolved customer complaints promptly and efficiently.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided exceptional customer service to ensure customer satisfaction.
- Conducted regular follow-up calls with customers after resolving their issues.
Store Manager
Radio Shack
Catonsville, MD
01.2012 - 01.2014
- Provided guidance and support to newly hired employees throughout their first year of employment.
- Created and maintained onboarding materials such as handbooks, policies, and procedures.
- Ensured compliance with all relevant employment laws related to onboarding processes.
- Organized team building activities to help build strong relationships between new hires and existing staff members.
- Participated in career fairs and other recruiting events.
- Reviewed financial statements regularly to track store performance.
- Coordinated with other departments within the organization.
- Established relationships with vendors, suppliers, and other partners.
Store Manager
Royal Farms, Inc.
Lutherville, MD
01.2008 - 01.2011
- Trained new employees on company policies, procedures, and safety regulations.
- Assisted in the development and implementation of food safety policies and procedures.
- Maintained records of purchase orders, receipts, inventories, production sheets.
- Reviewed employee performance evaluations periodically throughout the year.
- Resolved conflicts between kitchen staff members in a timely manner.
- Ensured compliance with all local health department regulations, including sanitation standards, labeling requirements, and pest control activities.
- Ordered supplies as needed while adhering to budget constraints set by management.
- Assessed operational efficiency of the store's departments.
- Recruited, trained and supervised new employees.
Store Manager
Target Stores
Wheaton, MD
01.2005 - 01.2008
- Implemented strategies designed to improve overall efficiency of the department's operations, including streamlining processes and procedures.
- Coached employees on best practices for delivering outstanding service that exceeded expectations.
- Participated in special projects or initiatives that focused on improving overall customer service experience.
- Maintained accurate records of all activity related to guest services such as complaints, inquiries, resolutions.
- Developed and maintained effective working relationships with executives, managers, and team members.
- Conducted regular meetings with executive team to address any issues or concerns regarding guest experience.
Education
BA, Business Communication -
Marist College
Poughkeepsie, NY05-2007
Some College (No Degree) - Pursuing MBA
Western Governor University
UTSkills
- Business Development
- Business Planning
- Organizational Management
- Customer Service
- Health and safety compliance
- Inventory Management
- Budgeting and forecasting
- Staff Training
- High-pressure environments
- Cross-functional communications
- Cultural Awareness
- Project Management
- Customer Relationship Management (CRM)
- Interpersonal Communication
- Operations Oversight
Accomplishments
- Target Business College Training Program, 2005
- Marist College Recipient of the Emerging Leader Award, 2005-2007
- Vice President of Policy Debate Team, 2004-2006
Affiliations
- I judge High School Speech & Debate Tournaments
- I am a Proud Cheer Mom
- I love playing Volleyball
References
References available upon request.
Timeline
Executive Administrative Assistant
State of Maryland, Department of Education
11.2023 - Current
Administrative Officer II
State of Maryland, Department of Agriculture
06.2022 - 03.2023
Administrative Officer
State of Maryland, DHCD
12.2021 - 03.2022
Homeowners Tax Credit Manager
State of Maryland
01.2021 - 11.2021
Medical Reimbursement Specialist
Maxim Healthcare Services
06.2016 - 02.2018
First Call Resolution -Billing Specialist
Baltimore Gas & Electric
05.2015 - 03.2016
Store Manager
Radio Shack
01.2012 - 01.2014
Store Manager
Royal Farms, Inc.
01.2008 - 01.2011
Store Manager
Target Stores
01.2005 - 01.2008
BA, Business Communication -
Marist College
Some College (No Degree) - Pursuing MBA
Western Governor University
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