Christie Mendez
Wheatfield,Indiana
Summary
Seasoned professional with a proven track record in passenger safety and fostering positive environments, as demonstrated at Crown Point School Corporation. Skilled in disability awareness and local traffic regulations, I excel in transporting students safely and efficiently. My leadership at McDonald's further showcases my ability to train teams and ensure customer satisfaction, embodying both hard and soft skills with a commitment to excellence.
Overview
22
22
years of professional experience
Work History
Bus Driver
Crown Point School Corpororation
1151 E Summit Street
09.2018 - Current
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
- Obeyed federal, [State] and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
Shift Manager
McDonalds
Merrillville, IN
09.2014 - 07.2018
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Excelled in every store position and regularly backed up front-line staff.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
- Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
- Monitored employee food handling, safety and uniform requirements.
- Maintained a clean and welcoming dining environment, conducting regular inspections to ensure adherence to health and safety standards.
- Demonstrated strong leadership by setting a positive example for team members, consistently adhering to company policies and maintaining an unwavering commitment to excellent customer service.
Overnight Stocker/Retail Cashier
Sams Club
Matteson, IL
01.2003 - 03.2008
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
- Consistently met or exceeded established stocking goals while maintaining accuracy in product placement throughout the store.
- Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.
- Provided excellent customer service when encountering early morning shoppers, answering questions, and offering assistance as needed.
- Assisted in training new employees, sharing best practices and providing constructive feedback on their performance.
- Demonstrated adaptability in performing additional duties beyond standard stocking assignments when necessary, such as assisting with floor resets or special projects.
- Responded to customer queries and complaints regarding stock and merchandise to resolve issues and increase satisfaction.
Education
High School Diploma -
Rich East High School
Park Forest, IL06.1997
Skills
- Passenger Safety
- Disability Awareness
- Local route knowledge
- Local traffic regulations
- Transporting Students
Timeline
Bus Driver
Crown Point School Corpororation
09.2018 - Current
Shift Manager
McDonalds
09.2014 - 07.2018
Overnight Stocker/Retail Cashier
Sams Club
01.2003 - 03.2008
High School Diploma -
Rich East High School