Take charge Account Operations Manager with 3 years of experience with account management and relationship-building to achieve optimal success. Plans, coordinates and directs support service delivery to meet expense, revenue and profit goals. Consistently achieves measurable results in account-specific financials, client satisfaction and employee development and retention. Account Operations Manager oversees day-to-day activities of creative and development resources on multiple projects and manages stakeholder relationships. Brings strong knowledge and execution of project management principles and methodologies. Learns quickly, analyzes situations and makes decisions to support ongoing company success.
Hi, I’m
Christie Miller
Charlotte
Summary
Overview
8
years of professional experience
Work History
Elite Transit Solutions
Operations to Account Manager
01.2020 - 09.2023
Job overview
- I was responsible for tracking the life cycle of each load, including preparation, tracking, shipping, and receiving
- I support customers, drivers, carriers, and internal teams while updating shipments and requesting required documentation
- I handle incoming and outgoing calls, emails, and SMS and book and negotiate lanes/freight
- Communicated with upper management regarding performance and areas out of compliance with contractual agreements to identify solutions.
- Planned, developed, implemented and maintained accounts.
Unity Talent Bridges
Business Development Rep
08.2016 - 09.2023
Job overview
- Sales, Customer Service
- Unity Talent
- Second Job – Staffing Agency – Flex Jobs
- Developed business pipeline using cold and warm techniques.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Expanded business through effective network development, identifying new, and prospective clients.
- Brought in new accounts through successful networking strategies and promotional approaches.
- Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences.
Infocision Managment
Customer Support/Claims/Sales
07.2017 - 12.2021
Job overview
- InfoCision
- I followed escalation management procedures and SOP's to address problems expressed by the customers, using empathetic listening skills and problem-solving abilities
- I made sure to take notes and update customers' accounts and SaaS to provide customer satisfaction in one call resolution or start a ticket to ensure that the customer's issue is handled promptly while working with internal and third-party teams
- I used platforms like Outlook, Citrix, SaaS, ZenDesk, and other smaller platforms associated with each different company.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Chase Communites
Leasing Representative
01.2016 - 12.2018
Job overview
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Education
University of Phoenix
CPCC from Medical Office Administration
2013
University Overview
GPA: 3.36
University Of Phoenix Phoenix, AZ
BBA from Logistics and Supply Chain Management
05.2026
University Overview
Skills
- Attentive
- Empathetic
- Negotiation
- Communication
- Time Management
- Problem-solving
- Active Listening
- Project Management
- Competitive Pricing
- Quarterly Reviews
- Customer Inquiries
- Supplier Monitoring
- Inbound Calls
- Content Workflow
- Payment Schedules
- Inventory Tracking and Management
- Hiring and Onboarding
- Effective Customer Service
- Manage Operations
- Team Goals
- Materials Planning and Logistics
- Organizational Structuring
- Performance Monitoring and Evaluation
- Customer Loyalty
- Oversee Administrative Functions
- Vendor Partnerships
- Operational Efficiency
- Accurate Documentation
- Payroll Administration and Timekeeping
- Tracking Metrics
- Activities Management
- Client Relationships
- Operations Oversight
- Records Organization and Management
- Strategic Goals
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Timeline
Operations to Account Manager
Elite Transit Solutions
01.2020 - 09.2023
Customer Support/Claims/Sales
Infocision Managment
07.2017 - 12.2021
Business Development Rep
Unity Talent Bridges
08.2016 - 09.2023
Leasing Representative
Chase Communites
01.2016 - 12.2018
University of Phoenix
CPCC from Medical Office Administration
University Of Phoenix
BBA from Logistics and Supply Chain Management
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