Christie Mollasgo
San Diego,CA
Summary
Results-focused professional with over 10 years of sales and customer service experience. Upbeat and positive personality with an excellent reputation for maximizing satisfaction and client retention through strong communication and interpersonal skills. Effectively multitasks and manages time well to consistently hit performance-based targets.
Overview
10
10
years of professional experience
Work History
Certified Personal Fitness Trainer
Self-Employed
San Diego, CA
08.2021 - Current
- Outlined finances, goals, and monthly expenses in detailed business plans to ensure a profitable personal training business.
- Implemented updated personal training and business tools and strategies to improve and shape organizational culture, optimize procedures for higher efficiency, and to help evolve and grow.
- Tracked projected client resign revenue and monthly session targets into detailed spreadsheets to ensure production goals are consistently met.
- Retained and acquired new clients each month with expertise in relationship and value building in personal training.
- Grew and maintained customer base through social media and word-of-mouth referrals on client satisfaction and results.
Master Coach
24 Hour Fitness
San Diego, CA
08.2016 - 09.2021
- Consistently met or exceeded benchmarks for personal sales production and promoted team progress to hit company goals.
- Received top trainer awards based on total personal training revenue and team leadership attributes.
- Conducted consultations tailored to each individual both face-to-face and over the phone.
- Collected personal information to design custom exercise programs to progress each individual and mapping out specific nutrition plans that aligns with each client's health and fitness goals.
- Created spreadsheets for daily, weekly and monthly reporting and accountability. Monitored progress of multiple clients while able to adapt and overcome their personal setbacks.
Service Experience Representative
Nordstrom Rack
San Diego, CA
06.2015 - 11.2016
- Cashiered at the largest volume store in the company, efficiently serving customers while ensuring metric-based goals are met in a fast-paced setting.
- Ranked #1 in credit and debit rewards card applications, transactions completed per hour, and e-mail captures at checkout through implementing effective selling strategies to present additional products and services offered.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collaborated with team members and cross-trained in other departments to back up other customer service managers when needed.
Sales Representative
Macy's
San Diego, CA
07.2012 - 06.2015
- Reached monthly sales goals in a competitive commission department by promoting team collaboration and fair sales practices.
- Excellent in converting customers into Macy's credit card holders and consistently ranked top credit producer in the district.
- Held responsibilities in securing high ticket items, book-keeping, and accounting for all inventory with 100% accuracy.
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
- Trained and onboarded new sales associates.
Education
Bachelor of Science - Criminal Justice
San Diego State University
San Diego, CA06.2015
High School Diploma -
San Ysirdo High School
San Diego06.2011
Skills
- Punctual and Dependable
- Workplace Leadership and Initiative
- Negotiation and Problem Solving Skills
- Creative Solutions for Diverse Customer Needs
- Business Growth and Sales Productivity
- Upselling Products and Services
- Performance Tracking and Evaluations
Timeline
Certified Personal Fitness Trainer
Self-Employed
08.2021 - Current
Master Coach
24 Hour Fitness
08.2016 - 09.2021
Service Experience Representative
Nordstrom Rack
06.2015 - 11.2016
Sales Representative
Macy's
07.2012 - 06.2015
Bachelor of Science - Criminal Justice
San Diego State University
High School Diploma -
San Ysirdo High School
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