Christie Ocepek
514 Coventry Road Hoyt Lakes,MN
Summary
Healthcare professional specializing in patient care and electronic health records management. Proven ability to apply critical thinking in high-pressure environments and foster collaboration across interdisciplinary teams. Dedicated to improving patient outcomes and advocating for underserved populations. Seeking remote opportunities in customer service.
Overview
18
18
years of professional experience
2
2
Certifications
Work History
Registered Nurse
Essentia Health
Aurora, Minnesota
06.2023 - Current
- Recorded patient information in electronic health records to ensure accurate and timely care.
- Maintained detailed patient progress notes in electronic medical record system for comprehensive care continuity.
- Provided emotional support to patients and families during critical situations.
- Updated and managed patient accounts to reflect current information and support effective patient care.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Certified Nursing Assistant
Essentia Health
Aurora, Minnesota
03.2010 - 06.2023
- Documented patient care activities in electronic health records, ensuring accuracy for care continuity.
- Communicated effectively with patients and family members about care plans.
- Collaborated with healthcare team to ensure comprehensive patient care.
- Responded promptly to call lights and addressed patient needs to enhance comfort and satisfaction.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
Call Center Representative
Meyers Teleservice
Eveleth, Minnesota
04.2008 - 03.2010
- Resolved customer complaints by providing appropriate solutions promptly.
- Assisted customers with inquiries and issues via phone and chat.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Maintained detailed records of customer interactions and transactions to ensure accurate follow-up and service quality.
- Provided actionable feedback to management on process improvements and identified customer concerns to enhance service delivery.
Education
Associate of Science - Nursing
Minnesota North College
Hibbing, MN05-2023
Skills
- Medication administration
- Electronic health records management
- Patient assessment and education
- Care coordination and clinical documentation
- Interdisciplinary collaboration
- Appointment scheduling and reporting
- Time management and deadline adherence
- Critical thinking and problem-solving
- Patient advocacy
- Active listening skills
Accomplishments
2025 Annual Nursing Excellence Award
Certification
Leadership Improvement Foundational Training-2025
Timeline
Registered Nurse
Essentia Health
06.2023 - Current
Certified Nursing Assistant
Essentia Health
03.2010 - 06.2023
Call Center Representative
Meyers Teleservice
04.2008 - 03.2010
Associate of Science - Nursing
Minnesota North College